Manager for Leadership Programs Strategy and Operations

• Lead the operational strategy and administration for GWLI programs and initiatives ensuring alignment with institutional priorities client expectations and long-term organizational goals.
• Establish operational standards policies and best practices that promote organizational efficiency program consistency and a high-quality client and participant experience.
• Evaluate organizational workflows and operational performance metrics to identify opportunities for increased effectiveness enhanced service delivery and improved participant outcomes.
• Serve as a strategic advisor to leadership in the development and execution of annual operational plans institute objectives and strategic initiatives.
• Exercise independent judgment in resolving operational challenges balancing competing priorities and making recommendations that impact program delivery and institutional effectiveness.
• Serve as GWLIs primary operational liaison with internal departments including Special Events Food and Beverage Services Guest Services Interpretation Security Communications Marketing Finance Operations and Special Collections to ensure seamless execution of programs and events.
• Oversee pre-program operational readiness including advance on-site operational support room and material setup verification and final quality assurance checks to ensure seamless program execution.
• Maintain operational ownership throughout the full program lifecycle serving as the primary operational manager during program delivery proactively identifying and resolving real-time logistical and operational issues to ensure seamless program execution.
• Establish operational standards and quality assurance measures for program execution materials management scheduling logistics and event delivery.
• Oversee onboarding coordination and support for faculty speakers consultants and strategic partners participating in GWLI programming.
• Manage operational budgets and financial processes for GWLI programs and initiatives including forecasting expense oversight invoice approvals financial tracking and compliance with institutional policies.
• Develop operational reports dashboards and presentations for senior leadership and key stakeholders that communicate program performance operational effectiveness and organizational impact.
• Champion a culture of innovation professionalism accountability and continuous improvement throughout institute operations.

• Bachelors degree in Business Administration Organizational Leadership Higher Education Administration Public Administration Nonprofit Management Hospitality Management Communications or a related field required.
• Masters degree in a related field preferred.
• Minimum of 5-8 years of progressively responsible professional experience in operations leadership executive education organizational management program administration institutional operations or related environments.
• Flexibility to work non-traditional hours as program schedules require.
• Experience exercising independent judgment and decision-making authority in a senior administrative or operational leadership role.
• Demonstrated experience in program operations event management project management or organizational administration ideally in an educational nonprofit or professional development context.
• Exceptional organizational and systems-thinking skills with the ability to design and manage complex multi-faceted workflows.
• Strong written and oral communication skills including proficiency in producing polished professional documentation and correspondence.
• Proven ability to build effective relationships with internal stakeholders and navigate cross-functional coordination with diplomacy and clarity.
• Experience managing budgets financial reporting and administrative compliance.
• High degree of accuracy and attention to detail in all deliverables.
• Proficiency in Microsoft Office Suite
• Experience working with CRM platforms () to manage client information program logistics and participant tracking preferred.
• Ability to manage competing priorities and meet deadlines in a dynamic fast-paced environment.
• A genuine passion for leadership development American history and GWLIs mission.

• Ability to remain in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate effectively including exchanging accurate information
• Ability to occasionally move items weighing up to 15 pounds
• Ability to move continuously throughout the workday including standing and walking
• Ability to communicate information clearly to individuals and groups

• 403(b) Retirement plan with employer matching
• Employee recognition at 5 years of service
• Employee referral program
• On-site Library
• Employee Discounts
• Free Parking
• Health Vision and Dental insurance
• Short Term Disability Long Term Disability and Life Insurance
• Paid leave for sick time vacation and Holidays
• Flexible spending account for medical care

Required Experience:

Manager