Manager Facilities

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Job Summary

The Facilities Manager serves as the on-site lead for the execution and oversight of a government contract for building management services across multiple dormitory facilities. This individual ensures all contract deliverables personnel activities inspections reporting vendor coordination and quality control requirements are completed in accordance with the Performance Work Statement (PWS). The Facilities Manager is the primary liaison with the government COR and is responsible for daily operations performance monitoring compliance and customer satisfaction.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Serve as the primary point of contact for the government COR and all contract-related communications.

• Oversee daily operations performance and task execution for all assigned staff including general maintenance inspections reporting and vendor coordination.

• Recruit screen interview and onboard contract personnel in coordination with HR and security requirements.

• Ensure contract staffing levels are maintained and all personnel meet background check training and certification requirements.

• Monitor and ensure compliance with the PWS Quality Control Plan (QCP) and Safety Plan.

• Supervise and support a multidisciplinary team including general maintenance workers database/reporting personnel and quality assurance support staff.

• Ensure timely input and accuracy of NEXGEN work orders and the generation of required daily weekly and monthly reports.

• Coordinate scheduling of vendor services and oversee escort procedures and compliance with site access requirements.

• Track contract deliverables and performance metrics; ensure contract requirements are met or exceeded.

• Identify deficiencies or process gaps and implement corrective actions in coordination with the COR.

• Maintain accurate personnel schedules and adjust coverage to meet fluctuating operational needs.

• Oversee training compliance for all contract staff including security clearances CAC access ISCTC OPSEC and other required government trainings.

• Conduct internal audits and reviews to ensure inspection checklists reports and logs meet quality and compliance standards.

• Provide regular briefings and written updates to senior leadership on contract performance issues and risks.

• Participate in meetings inspections and walkthroughs with base personnel and external auditors.

Additional Responsibilities

• Implement innovative solutions and process improvements to increase operational efficiency and service quality.

• Identify workflow gaps propose technology enhancements and streamline reporting and inspection procedures.

• Recommend and lead initiatives that improve client satisfaction resource utilization and cost-effectiveness.

• Perform and lead mission essential functions in response to weather events and/or other significant events that may occur at the base (e.g. snow and heavy rain events hurricanes). Includes performing services providing personnel and coordinating vendors for emergency response activities.

• Perform other responsibilities as assigned.

Qualifications: Education Experience and Certification(s)

• Bachelors degree in Business Administration Project Management Facilities Management or related field preferred (may substitute experience).

• Minimum of 5 years experience managing government or facilities contracts with oversight of personnel reporting and service quality required.

• Must have 2 years of supervisory experience or demonstrated leadership traits in facility maintenance management at a facility of a similar scope size and complexity as the JBSA FSH.

• Must have clean MVR/Driving Record.

Knowledge Skills and Abilities

• Superior organizational skills detail oriented.

• Time management effectively and efficiently manage ones own time and the time of others to meet deadlines.

• Communication Very strong oral and written communication skills.

• Ability to coordinate and direct personnel lead teams and work independently with minimal guidance or supervision.

• Ability to avoid as well as solve problems; be innovative and proactive; use critical thinking skills; and foster an environment of continual improvement.

• Must possess the ability to solve a variety of maintenance logistical and customer service-related challenges in a timely manner and respond appropriately to queries from the government customer.

• Experience in hiring training and supervising multi-disciplinary teams in a fast-paced compliance-driven environment.

• Strong knowledge of facility maintenance operations building inspection standards and vendor coordination.

• Demonstrated ability to identify and implement efficiency improvements and process innovations.

• Experience using CMMS systems (e.g. NEXGEN Maximo) and Microsoft Office (Excel Word Outlook Teams).

• Familiarity with FAR DoD policies and federal training/security clearance requirements.

• Strong interpersonal problem-solving and communication skills; ability to interface effectively with military and civilian personnel.

• Must be eligible for a background check and CAC issuance; prior experience with government contracting preferred.

• Must be able to complete all required government training including Cyber Awareness AT Level I OPSEC and others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet although occasionally may be exposed to equipment operations (e.g. loading dock area).

What We Offer for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical Dental and Vision plans.

• Financial protection with 100% company paid Disability Life Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs we offer an Employee Assistance Program Wellness Program and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer making employment decisions without regard to a persons race color religion sex (including pregnancy sexual orientation gender identity and transgender status) national origin age (40 or older) veteran status disability or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information