Manager, Enterprise Portfolio Management

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Position Summary

The Manager Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO responsible for both day-to-day PMO administration and strategic portfolio management.

This role requires a leader who can operate at both a detailed execution level and a strategic level with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior hands-on ServiceNow SPM experience is critical to success in this position.

The individual will own PMO operations governance processes intake workflows and portfolio reporting while building a deep understanding of business priorities to deliver meaningful insights dashboards and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Key Responsibilities

ServiceNow SPM Ownership & Administration (Critical Focus)

• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
• Perform hands-on configuration maintenance and administration of SPM modules including demand project portfolio resource and reporting
• Ensure data accuracy completeness and integrity across all SPM records
• Manage workflows intake forms approvals and system governance within ServiceNow
• Develop and maintain dashboards scorecards and executive-level reporting directly within SPM
• Monitor system usage and drive adoption usability and process compliance
• Partner on enhancements while owning day-to-day system operations and administration
• Ensure ServiceNow SPM serves as the single source of truth for portfolio data

PMO Operations & Administration (Primary Day-to-Day Work)

• Execute and manage core PMO administrative activities including portfolio tracking updates and documentation
• Own project intake and demand management workflows ensuring proper documentation evaluation and approvals
• Prepare and distribute governance materials status reports and executive presentations
• Coordinate governance forums track decisions and follow up on action items
• Maintain and enforce PMO standards templates and processes
• Ensure high-quality data inputs and reporting consistency across the portfolio
• Drive operational discipline and adherence to PMO processes across stakeholders

Portfolio Reporting & Strategic Insights

• Build and maintain dashboarding and reporting within ServiceNow SPM
• Translate portfolio data into clear actionable insights for leadership
• Provide visibility into portfolio health delivery performance risks and dependencies
• Support Monthly Business Reviews and planning cycles through data-driven reporting
• Deliver portfolio analysis and recommendations to support prioritization decisions

Strategic Portfolio Management & Business Partnership

• Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
• Support portfolio prioritization and governance decision-making
• Provide insight into trade-offs capacity constraints and investment impacts
• Help shape and evolve PMO governance and operating model

Resource & Demand Coordination

• Track and manage demand intake pipeline and backlog
• Support capacity planning and resource visibility through accurate data and reporting
• Highlight resource constraints and delivery risks to leadership

PMO Growth & Evolution

• Contribute to building a scalable PMO in a startup environment
• Identify and implement opportunities for process improvement and automation
• Support the future development of a team of project managers and analysts

Qualifications

Experience (Required)

• 710 years in PMO portfolio management program management or governance roles
• Direct hands-on experience administering ServiceNow SPM / PPM (required and critical)
• Proven experience managing SPM configurations workflows dashboards and reporting
• Strong background in PMO operations reporting and administrative process management
• Experience supporting executive stakeholders with data-driven insights and reporting

Preferred Experience

• Experience in a startup or evolving PMO environment
• Strong skills in dashboard design analytics and portfolio reporting
• Experience with demand management intake processes and resource planning

Key Competencies

• ServiceNow SPM Administration & Ownership
• Detail Orientation & Operational Excellence
• Strategic Thinking & Business Acumen
• Data Analysis & Dashboarding
• Process Design & Governance
• Stakeholder Communication & Influence
• Ability to Operate Independently in a Hands-On Role

Success Measures

• Effective administration adoption and optimization of ServiceNow SPM
• High-quality accurate and timely portfolio data and reporting
• Strong visibility into portfolio performance and priorities
• Well-executed PMO governance and intake processes
• Improved decision-making through actionable dashboards and insights
• Establishment of a scalable PMO foundation for future growth

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

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