Manager, Enrollment

GENERAL SUMMARYThe Enrollment Manager supports the execution and implementation of the recruitment plans for the assigned institution. He/she is responsible for managing the day-to-day operations of the team to ensure new student enrollment goals are met for multiple intakes throughout the year. This role will manage coach and train a team of enrollment outreach coordinators who are tasked with assisting prospective students from the time they become a lead and throughout the application and enrollment process. The Enrollment Manager and team works cross functionally with admissions financial aid and academic advising to assure prospective students are nurtured and maintained throughout the enrollment process. They will execute performance reviews for each advisor and team lead on their addition to day- to-day operations responsibility the Enrollment Manager will be responsible for the reporting and analysis of key metrics and individual performance of team addition the Enrollment Manager will help create and deliver ongoing training to the Enrollment Team. This person will be responsible for creating comprehensive learning plans for all facets and levels of Enrollment ranging from new hire product knowledge to veteran enrollment skill refreshers. This individual will manage training schedules and ensure that all mandatory training is completed and documented in a timely DUTIES AND RESPONSIBILITIESManage and oversee daily functions of their respective enrollment teamInfluence by observation and diagnosis areas the Enrollment team needs additional training; provide coaching mentoring and process training when neededCreate and deliver documented product and sales training content to help with new as well as veteran EA of strategies for success for enrollment departmentWork with academics in communicating new policies and changes that impact enrollmentMeet and exceed set enrollment targets on a regular basisWork effectively with functional leaders across campusPreparation and analysis of weekly performance metrics reportsPerform and execute quarterly reviews and submit annual reviews for approvalTalent Management - interviewing and hiring of new enrollment staffWork on assigned committees and teams within the organizationPOSITION IN ORGANIZATIONReports to: Executive Director of EnrollmentPositions Supervised: Enrollment AdvisorsTECHNICAL MANAGERIAL and PEOPLE SKILLS REQUIREDTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Incumbents will be evaluated in part based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential and/or EXPERIENCEBachelors degree required3-5 years of work experience in customer service and/or recruitingExperience in higher education enrollment/admissions is preferredPersonal computer skills; working knowledge of Microsoft Office (Word Excel Power Point) and some Internet applicationsExcellent organizational interpersonal and written communication skillsAbility to pull data from multiple systems manipulate and report findings and recommendationsExcellent project management skillsAbility to work in a fast-paced environmentWork well with both customers and co-workers BUSINESS COMPETENCIESTo perform the job successfully an individual should demonstrate the following competencies:Collaborates - Building partnerships and working collaboratively with others to meet shared Resilient - Rebounding from setbacks and adversity when facing difficult Trust - Gaining the confidence and trust of others through honesty integrity and Results - Consistently achieving results even under tough - Creating new and better ways for the organization to be Focus - Building strong customer relationships and delivering customer-centric Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its Leadership - Leads by example when it comes to finding and developing talent with a focus on talent acquisition strategies setting performance targets that raises standards and development of high potential ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting e.g. walking standing communicating and other physical functions as necessary.