Manager, Endpoint Engineering

SS-Manager Endpoint Engineering

IT Operations

Exempt Regular 4.1

Location: Adelphi MD

Summary:

The Manager Endpoint Engineering leads the delivery and execution of enterprise endpoint engineering services to ensure secure standardized and automated management of desktops laptops mobile devices and other endpoint technologies. This role is responsible for driving endpoint reliability scalability and compliance while managing a team of engineers and collaborating with cybersecurity infrastructure and service management teams to support a modern digital workplace.

Duties and Responsibilities:

Endpoint Engineering Leadership & Operations

• Lead and manage endpoint engineering staff and daily operations ensuring effective delivery of configuration deployment and lifecycle management services.

Endpoint Configuration Deployment & Automation

• Oversee endpoint builds software packaging patching and zero-touch provisioning using UEM/MDM platforms to maintain scalability and consistency across environments.

Security Compliance & Patch Management

• Ensure endpoints meet organizational security standards through patching encryption compliance monitoring and collaboration with cybersecurity teams.

Strategy Execution & Continuous Improvement

• Support execution of endpoint engineering strategy roadmap and standards identifying opportunities to improve automation efficiency and user experience.

Operational Excellence & ITSM Alignment

• Ensure adherence to ITSM processes (incident problem change management) support escalations and drive root cause analysis for recurring issues.

Cross-functional Collaboration & Vendor Coordination

• Partner with infrastructure identity cybersecurity and service teams as well as vendors to deliver integrated endpoint solutions and resolve complex technical challenges.

Competencies:

• Technical leadership and team management

• Strong analytical and problem-solving skills

• Process discipline and operational governance (ITSM alignment)

• Communication and stakeholder engagement

• Strategic thinking with execution focus

• Collaboration across cross-functional IT teams

• Continuous improvement and automation mindset

Skills:

• Endpoint engineering and configuration management (Windows macOS mobile)

• UEM/MDM platforms (e.g. Intune Jamf Azure Virtual Desktop Workspace ONE MECM/SCCM)

• Software packaging deployment and lifecycle management

• Patch management and vulnerability remediation

• Endpoint security controls (encryption EDR compliance policies)

• Automation (zero-touch provisioning scripting configuration-as-code)

• Endpoint monitoring reporting and compliance tools

• ITSM tools and processes (incident change problem management)

• Asset management and endpoint inventory governance

Education & Experience Requirements:

Education:

Bachelors degree

Experience:

• 57 years of experience in endpoint engineering desktop engineering systems administration or EUC roles

• 13 years of leadership or supervisory experience in endpoint or device management environments

• Experience with enterprise endpoint tools and automation platforms

Certifications:

• Not required but relevant certifications (e.g. Microsoft Jamf ITIL) are beneficial

Preferred Experience Requirements:

Education:

Bachelors Degree

• Information Systems Information Technology Computer Science Cybersecurity or related field (or equivalent experience).

Experience:

• 710 years of total experience in endpoint engineering or end-user computing environments

• 57 years of leadership experience managing endpoint engineering or desktop engineering teams

• Prior experience in a Manager Endpoint Engineering or similar leadership role

Certifications:

• ITIL Foundation or equivalent ITSM certification

• Microsoft Endpoint Manager / Intune Jamf or Workspace ONE certifications

• Security-related certifications (e.g. Security CISSP preferred but not required)

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.

Benefits Package Highlights:

• Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 16 paid holidays (17 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.

• Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts:Available for medical and dependent care expenses.

• Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.

• Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.

Hiring Range: