Manager, Enablement

To thrive as a company and meet our impact goals we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth and our talent is our biggest asset. Because of that weve identified consistent expectations for all of Guilds people managers helping you know what to expect from your experience here.

If you are an Internal Candidate please apply via our Internal Job Board.

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Guild is hiring a Manager Enablement to lead the strategic development people management and day-to-day operation of our Member-Facing Enablement organization within Member Operations spanning Knowledge Management Training Quality Assurance and Workforce Management. The position centers on people and program management and is accountable for the efficiency and accuracy of the enablement functions it leads. Success is measured by how enablement outcomes including content accuracy training effectiveness QA scoring integrity and workforce planning improve the experience and accuracy scores of the cross-functional member-facing teams we support. This role operates autonomously across multiple concurrent initiatives and requires a strong grasp of the complex systems and workflows in which those teams work.

As the Manager Enablement you will:

• Lead a small team of Leads across Knowledge Management Training Quality Assurance and Workforce Management including senior individual contributors and/or managers. Apply the Guild Manager Method to set clear expectations coach strategic growth and help each lane move from planning to measurable results.
• Own formal people-management decisions for direct reports including goals performance calibration development plans promotion recommendations and when needed performance improvement or separation decisions. Clarify ownership and decision rights identify risks early and reinforce accountability and follow-through.
• Establish the enablement functions operating rhythm through regular initiative health checks 1:1s cross-lane reviews quarterly planning and portfolio audits. Prioritize fewer well-scoped initiatives and re-scope or stop work that is stalled or low impact.
• Manage multi-lane programs and projects such as partner launches and tooling migrations from intake and scoping through sequencing dependency management rollout stakeholder communication delivery and measurement using Guilds standard project tools.
• Maintain and evolve the enablement measurement framework health scorecards and reporting cadence so leadership has self-service visibility into launch readiness content and training quality QA scoring integrity workforce health and downstream member impact.
• Translate complex member-facing systems and workflows into enablement priorities. Connect knowledge training quality and staffing outputs to team accuracy quality and experience metrics. When outcomes do not improve identify the cause and reallocate effort accordingly.
• Identify and eliminate low-leverage manual work. Sponsor process and tooling improvements including AI-enabled content and workflow automation that increase accuracy and efficiency while enabling the organization to scale.
• Operate independently across concurrent cross-functional initiatives represent Enablement as a decision-maker build peer relationships with member-facing leaders triage and challenge requests when needed escalate with recommendations and keep stakeholders informed about changes and results.

You may be a strong fit if you have

• You bring at least three years of direct people-management experience in enablement training knowledge management quality assurance or operations strategy.
• You have led complex cross-functional programs from intake through rollout and measurement. You can set direction negotiate priorities coordinate dependencies and keep teams focused on successful delivery.
• You can manage several initiatives independently stay effective through ambiguity and frequent change and keep leaders informed with clear recommendations.
• You use data to understand why performance is falling short whether the cause is content training quality or workforce capacity and adjust the teams focus in response.
• You understand complex member- or customer-facing systems and can translate them into practical priorities for knowledge training quality and staffing. You can also connect those priorities to downstream experience and accuracy measures.

Additional experience

• You have experience managing: senior individual contributors or business process owners across more than one discipline such as knowledge management training quality assurance or workforce management.
• You have used AI-enabled content or process automation and sponsored tooling changes that reduce manual work at scale.
• You have built or maintained metrics and scorecards that give leaders clear self-service visibility into team health and impact.
• You are familiar with tools such as Guru; Zenarate or similar QA and coaching platforms; Assembled or similar workforce-management platforms; Salesforce; Looker; and Asana or Jira.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package including a base salary of $97800 - $142050 and stock options. Compensation offered will be based on a combination of factors such as experience competencies and internal equity.

Posting Date: September 24th 2026

*This role will stay open for a minimum of 3 days.

Guild partners with the countrys most innovative employers including Chipotle Target Walgreens JPMorgan Chase Hilton Spectrum PepsiCo Tyson and more to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify develop and mobilize internal talent enabling workers to gain skills for in-demand roles and companies to stay agile.

By connecting employees to real-world learning coaching and career support and providing companies with actionable talent insights Guild transforms all talent into high-impact contributors and positions companies for long-term sustainable growth. For more information visit .

Guild is a female-founded certified B Corp. The company has been recognized by Fortunes Change the World list () the Forbes Cloud 100 () Great Place to Work () CNBCs Disruptor 50 () TIMEs 100 Most Influential Companies (2022) Inc.s Best-Led Companies (2021) Fast Companys World Changing Ideas (2020) and B Labs Best for the World (2019) among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation please let your recruiter know. We currently offer the following benefits:

• Access to low-cost high-quality health care options through Collective Health and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave to take the time to heal and or recover
• Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

Our home and headquarters in Denver but some of our roles allow for remote work allowing us to reach the best talent across the US. Please refer to the job location referenced below the job posting title to determine location. Roles based outside of our Denver office can sit in any of the following 32 states: AZ CA CO CT FL GA ID IL IN KS MA MD ME MI MN MO NC NH NJ NV NY OH OK OR PA SC TN TX UT VA WA WI and Washington D.C. State locations and specifics are subject to change as our hiring requirements shift.

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I understand and agree to Guilds use of my information in accordance with Guilds and for applicants that are residents of the State of California Guilds Applicant Privacy Notice and California Notice at Collection.