Manager EHR Applications

Imagine a career at one of the nations most advanced health networks.

Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. Were a Magnet(tm) Hospital having been honored five times with the American Nurses Credentialing Centers prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally Lehigh Valley Hospital - Cedar Crest Lehigh Valley Hospital - Muhlenberg Lehigh Valley Hospital- Hazleton and Lehigh Valley Hospital - Pocono each received an A grade on the Hospital Safety Grade from The Leapfrog Group in 2020 the highest grade in patient safety. These recognitions highlight LVHNs commitment to teamwork compassion and technology with an unrelenting focus on delivering the best health care possible every day.

Whether youre considering your next career move or your first you should consider Lehigh Valley Health Network.

Summary
Leads the development optimization and support of the Epic EHR platform and other applications within an integrated enterprise environment. Ensures reliable secure and scalable Epic functionality aligned with organizational goals. Oversees system build configuration testing upgrades and release cycles using Epicspecific tools and frameworks (e.g. Sherlock Nova Orion). Guides analysts in workload planning demand management and performance development while maintaining efficient stable EHR operations. Works closely with operational leaders to set priorities resolve barriers and support clinical and operational workflows across a singleplatform environment. Provides functional leadership reinforces best practices for Epic design and build and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis implementing improvements that enhance reliability reduce risk and ensure a consistent user experience.


Job Duties

• Manager of Revenue Cycle
• Guide teams in supporting optimizing and maintaining Epic and other applications ensuring build quality and workflow alignment across clinical and operational domains.
• Lead the design configuration and implementation of Epic enhancements and upgrades ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.
• Collaborate with crossfunctional teams to resolve operational issues support advanced root cause analysis and implement targeted improvements that strengthen system reliability and reduce risk. Utilize Epic vendor tools (e.g. Sherlock logs Nova upgrade review tools and Orion project management solution) to coordinate efforts.
• Influence technical direction by guiding decisions on tools design approaches and methodologies ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.
• Provide mentorship and technical guidance to analysts reviewing designs for scalability security and maintainability and reinforcing best practices including Epics across application and integration efforts.
• Establish and maintain standards for integration design documentation and lifecycle management ensuring consistency with evolving technologies and organizational priorities. Oversee vendor management implementations and maintenance processes ensuring solutions meet performance budget and operational expectations.

Minimum Qualifications

• High School Diploma/GED
• 3 years Leadership experience either through direct supervision of staff or equivalent responsibility in project management team or operational leadership roles and
• 3 years Experience in Epic applications development support and maintenance including hands-on participation in the application lifecycle (design build testing implementation and ongoing support) and
• 7 years of revenue cycle experience
• 7 years Progressive experience in Information Services or a combination of Information Services and direct healthcare experience.
• Experience working within Epic-based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Skill in program and largescale project management including coordination across multiple stakeholder groups.
• Experience using Epic tools such as Sherlock Nova SystemPulse Text Editor and other vendor utilities for monitoring upgrades and troubleshooting with strong collaboration skills including effective partnership with Epic TS/BFF to resolve issues and support ongoing optimization.
• Expertise in implementation and upgrade facilitation across Epic and other clinical application environments
• Ability to plan develop and implement integrated systems architecture and associated standards.
• Technical collaboration skills including work with interfaces hardware reporting and related infrastructure.
• Demonstrated team leadership with the ability to coach mentor and develop staff.
• EPIC Certification - Epic Systems Upon Hire

Preferred Qualifications

• Bachelors Degree Computer Science or Healthcare related field or
• Masters Degree Computer Science or Healthcare related field.
• 5 years Direct leadership responsibilities and
• 5 years Epic applications support and
• 5 years of direct leadership responsibilities in revenue cycle
• 5 years of EPIC applications support in revenue cycle
• 10 years Progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and longterm plans.
• Strong business acumen with the ability to manage application portfolios and Epic roadmaps support enterprisewide application rationalization and contribute to budget planning and forecasting.
• Skilled in clear business and technical writing including preparation of SBARs RCAs and other structured decisionsupport documents.
• Multiple certifications and proficiency badges.
• PMP - Project Management Professional - Project Management Institute Upon Hire

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing frequent keyboard use *patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity accordance with and where applicable in addition to federal state and local employment regulations Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race color religion sex age national origin sexual orientation gender identity disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include but are not limited to recruitment selection hiring transfers promotions terminations compensation benefits educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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