Manager, Donor Services

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Manager Donor Services is responsible for leading and developing a team of Donor Services Representatives while ensuring exceptional donor experiences and supporting the organizations blood collection goals. This role provides operational oversight for donor center and mobile blood drive activities drives revenue growth through effective fundraising and donor engagement strategies and cultivates strong relationships within the community. The Manager will oversee staff performance donor recruitment and retention efforts community outreach initiatives and mobile collection operations while fostering a culture focused on customer service teamwork and the lifesaving mission of blood donation

Essential Functions:
-Manage and provide guidance to a team of donor services representatives including hiring training coaching and performance management.
-Develop and implement effective fundraising strategies to drive revenue growth.
-Build and maintain strong relationships with donors ensuring exceptional donor experiences throughout the giving process.
-Set sales targets and KPIs for the donor services team monitoring performance and implementing strategies to achieve or exceed fundraising goals.
-Develop and implement strategies to enhance donor retention rates including donor recognition programs personalized communication and tailored giving opportunities.
-Ensure fundraising practices adhere to ethical standards industry regulations and organizational policies.

Education:
Bachelors Degree Business Administration required or bachelors degree Related Field of Study required

Experience:
Business Development Experience 5-7 years require

Fundraising Sales Experience 3-5 years required a

Supervisory Experience 3-5 years required

Experience working with organizations such as the American Red Cross Rhode Island Blood Center or similar blood collection organizations is highly valued

Experience with donor management and recruitment software systems specifically SoftDonor and SoftRecruit is strongly preferred. Candidates should demonstrate strong computer skills and the ability to effectively utilize donor databases recruitment platforms reporting tools and scheduling systems to support donor services operations

Knowledge Skills and Abilities
- Knowledge of fundraising strategies techniques and best practices.
- Strong leadership and team management skills with a track record of building and motivating successful teams.
- Excellent communication and interpersonal skills with the ability to engage and build relationships with donors at all levels.
- Results-oriented mindset with a proven ability to meet or exceed fundraising targets.
- Strong analytical and reporting skills with the ability to interpret data and make data-driven decisions.
- Familiarity with CRM systems and fundraising software.

Department: MGH Blood Donor Center

Schedule: Monday - Friday 8am to 4:30pm Onsite

Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!

This position does not support sponsorship for employment visa status (e.g. H-1B Visa Status or OPT)

Onsite

60 Blossom Street

40

Regular

Day (United States of America)

Pay Range

$79560.00 - $115720.80/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework