Manager, Document Control
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Job Summary
Whats Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest which is one of the countrys leading financial servicing providers. Bridgecrest services roughly $25 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
Thats Nice But Whats the Job
In shortour Manager is responsible for leading a team of Coordinators to success. This includes but not limited to: assessing day to day performance quality of work and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career withDriveTime.
In long the Document Control Manager:
Monitors and reviews the work of Coordinators to ensure it is effective and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies
Provide daily goals and strategy to their team that will maximize long-term success
Administer continuoustraining and coaching to ensure quality customer service
Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes increased responsiveness efficient use of resources and quality service delivery
Provide proactive leadership to the team to achieve maximum performance that results in a method consistent withDriveTimesvision and values
So What Kind of Folks Are We Looking for
Excellent verbal and written communication skills.The ability to talk and write with confidence charisma and competence for a wide variety of audiences including management.
Love of listening.We need folks that listen with the intent to understand not just reply.
Plays well with others.You will be working in a high-functioning team work together in order to win together.
Self-driven yet selfless.We need someone capable of managing their own time and business yet is capable of making decisions for the betterment ofDriveTime not just themselves.
Fantastic problem solver.Your job is not only to find the problem but more importantly find the solution.
Management material.We are looking for someone that can lead manage and grow within our organization.
The Specifics.
High School Diploma or GED requiredBachelors Degree preferred
2 years of management experience in a call center or retail environment
Knowledge of Fair Debt Collection Practices Act is a plus
Must be comfortable working on site. This team works out of our Operations Center in East Mesa.
So What About the Perks Perks matter
- Medical dental and vision oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait Theres More. 401(K) Company paid life insurance policy short and long-term disability coverage to name a few.
- Growth Opportunities. You grow I grow we all grow! But seriously DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1000 employees promoted year over year.
- Tuition Reimbursement. Were as passionate about your professional development as you are. With that well put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization because well money matters!
- Game Room. Gimme a break no not a Kit Kat ad but we do have a ping-pong table a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early take a break in your day or finish strong with a workout!
- Enjoy Social Events Bring it on. Rally with your team for festive gatherings team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings personal rewards amazing prizes & much more!
- Paid Time Off.Not just lip service: we work hard to play hard! Paid time off includes (for all full-time roles) wellness days holidays and good ole fashioned YOU time! For our Part-timers dont fear you get some time time is available - the more you work the more you earn!
Anything Else Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards but well save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity Best Company Culture and Best Company Leadership oh and dont forget Phoenix Business Journal Healthiest Employers (okay well stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring we dont just look for the right person for the job we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional fun and high-energy environment!
Required Experience:
Manager
About Company
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two dec ... View more
