Manager, Depot Repair

Operational Leadership

• Lead and manage all day-to-day depot repair and production operations.

• Drive achievement of key performance indicators (KPIs) including quality cost productivity turnaround time customer satisfaction and on-time delivery.

• Develop and execute operational plans that support customer commitments and business objectives.

• Monitor operational performance and identify opportunities to improve efficiency quality and service levels.

• Ensure optimal utilization of employees equipment systems and facility resources.

People Leadership & Team Development

• Lead coach mentor and develop operational employees and team leaders.

• Establish clear performance expectations and accountability measures.

• Support hiring onboarding training performance management employee development and succession planning activities.

• Foster a positive inclusive and collaborative workplace culture.

• Promote employee engagement teamwork and continuous learning.

Process Improvement & Business Optimization

• Analyze operational data and performance metrics to identify trends and improvement opportunities.

• Lead continuous improvement initiatives that enhance operational effectiveness and customer experience.

• Implement best practices that improve safety quality productivity and cost management.

• Drive root-cause analysis and corrective actions for operational challenges.

Cross-Functional Partnership

• Collaborate with Quality Engineering Supply Chain Customer Service Logistics and other business partners to achieve shared objectives.

• Communicate operational priorities schedule changes business updates and performance results to stakeholders.

• Prepare and deliver operational reports presentations and business reviews to leadership teams.

• Serve as an escalation point for customer operational and employee-related issues.

Compliance & Safety

• Ensure compliance with company policies customer requirements regulatory standards and safety procedures.

• Promote a culture of workplace safety and operational excellence.

• Maintain confidentiality and uphold ethical business practices in all interactions.

• Associate degree required.

• 5 to 8 years of experience in depot repair manufacturing production operations electronics repair logistics distribution or a related operational environment.

• 3 to 5 years of direct people management experience leading operational teams.

• Demonstrated experience managing performance through operational KPIs and service-level commitments.

• Experience leading teams in fast-paced customer-focused environments.

• Strong analytical critical-thinking and decision-making skills.

• Excellent communication presentation and interpersonal skills.

• Proven ability to manage multiple priorities and meet deadlines.

• Strong organizational and project management capabilities.

• Proficiency with business systems Microsoft Office applications and operational reporting tools.

• Ability to work independently and collaboratively across multiple functions.