Manager, Data Analytics

TheBTI Analyticsteam isapart ofInsightsand Products Analytics team within the Business and Technology Insights (BTI) Business Unitandperforms analysis related to all aspects of GartnersInsights businessand shares actionable recommendations and insights.We performclient valueandretention analytics(Content Client interactionsand BTI role in Conferences and Events)associate performance analytics budget and financial analyticsandclient demand sensing improving the performance of our experts and BTI.Our teampowersfact-based decision making by providing client centric data insights and analytic tools to continuously improve ourbusines operationally and strategically.

Weare looking for aManagerwho is aproven analytical problem solver hasstrongtechnical understanding of data/data systemsandis anexceptionalcoachto be part of our growing team. Thisindividualwill have 2 to 3 members reporting to themandshould becomfortable rolling up their sleeves to get the job doneandleading strategic initiatives.

This role willprimarilyfocus ontheownership of end-to-end deliverables onsome key interactions and events analytics and projectse.g.reducing friction in the end-to-end inquiry processmeasuring the quality of interactionsdashboardand analytics strategyandmonthlyanalytics and insights.Initiativesandprojects involve data definition data pulltechnical understanding of Gartnerdataanalyzeforinsightsbuildrecommendationsvisualizedatascalethrough automatedvisualizations and reporting.

Some objectives include:

• Design implement and refine analytics solutions to measure and improve interactions performance (e.g. service levels such as cycle time due date achievement fulfillment rate etc.)andidentifykey trends and opportunities in a scalable waytoshare recommendations and insights toimprove overall business

• Design develop and / or improvecomprehensive end-to-end dashboardsandmonthly and quarterlyinsights packsthat effectively communicate the performance of interactions and events assets including root cause analyses identification of emerging trends and highlighting areas of success and opportunity

• Enable a destination postcard for managersto access insights proven bestpracticesand associated data for coaching their teams

• Identifyfactors causing friction in the inquiry processand analyze levers to reduce friction such as improving analyst availability reducingreschedules and reducing time lost in clarifying coverage on topics

• Establish architecture and measurement ofwebinars performanceshowcasingKPIs andidentifyingbright spots

• Enhance interactions and eventsinsightsby improving scorecards operational reviews and dashboards as well as automating ad-hoc reporting requests from BTI andother Gartner teams

This is an exciting opportunity to be hands-on in our efforts to fuel Gartners revenue growth and retention through Gartners world-class must-have content and extraordinary andtimelyclient interactions.

Whatyoulldo:

• Buildexpertise to be the center of excellenceon Gartner research assets data with deep knowledge of the data across source systems the data warehouse and dashboards / reports so analysis is unassailable and other Gartner teams rely on the data we provide and guidance on how to use it.

• Partnerwith stakeholders (e.g. ITInteractions OperationsContent AnalyticsData Engineering Data Scienceand Global Product Management) to understand business needs and capabilities and collaboratively prioritize efforts against areas ofhighestimpact. Ensure seamless communication and change management across relevant stakeholder orgs

• Coachyour team to be world-class analytical experts who can think critically and take an ambiguous business problem break it into solvable workstreams analyze using right quantitative models to discover meaningful patterns insights and information that can inform decision-making visualize the outcomes and build into automated dashboards/reports.

• Developand continuously improve analytical methodologies for BTI (and otherBUs).Organize and structure large data sets to extract actionable insights supporting data-driven decision-making and recommendations

• Continuous Improvement: Lead efforts to automate existing dashboards reports and analyses wherever possible to improve scalability and efficiency. Execute project approaches using iterative development delivering functionality in incremental value-driven phases. Proactivelyidentify recommend and implement process improvements to enhance efficiency accuracy and business value.

• Effective Communication:Develop clear compelling outputs that communicate root causes and tell a coherent story to address and solve business challenges.

• Collaboration and Knowledge Sharing:Promote seamless collaboration within the team andfacilitateknowledge sharing to drive collective success.

What you will need:

• Experience: 8 years of progressive business experience involving advanced business analytics complex problem solving and business strategy

• Education:Bachelors Degreewith aMasters Degreepreferred. Degree with a concentration in statistics data science mathematics engineering computer science or operations research preferred.

• Exceptional problem solving:Proventrack recordof solving complex problems Critical thinking Analytical reasoning Innovation and using data to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career.

• Strong technical understanding of dataand skills to analyze as well as visualize it

• Statistical analysis inclidentifypatterns and trends in the data avoidbiasand apply the right models/methodologies/calculations

• Programming languages e.g.SQL Python R

• Data visualization tools e.g.Power BI

• Attention todetaile.g.data hygiene quality checksdocumentationetc.

• Ability toleverageAI tools(e.g. CoPilot Claude ChatGPT Gemini) preferred

• Rigorous prioritization and working in fast-paced environments: Track record of success in environments with competing and continuously evolving priorities

• Leadership:Ability to lead and coach teams; engaging teams and key stakeholders across business functions and at all levels of the organization

• Collaboration and Stakeholder management:Strong collaboration and influencing skills in a highly matrixed environment. Influencing stakeholders and team members based on a command of the facts analysis and implications

• Communication:Outstanding verbal and written communication structuredengagingand compelling