Manager, Customer Success Secondary Education East Coast (USA Remote)

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement retention and growth. We focus on delivering exceptional customer experiences ensuring value realization and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic strategic and resilient Manager of Customer Success to lead a team of high-performing individual this role you will translate functional plans into concrete operational processes manage resources to meet critical schedules and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

• Lead mentor and coach a team of Customer Success Managers (CSMs) ensuring they deliver exceptional customer experiences and achieve their KPIs.
• Conduct regular 1:1s performance reviews and development planning sessions to support team growth and engagement.

Operational Excellence:

• Monitor and analyze team performance metrics
• Ensure adherence to best practices processes and playbooks to drive consistent and scalable customer success outcomes.
• Work cross-functionally with Marketing Product and other Supporting teams to address customer needs and align on strategic goals.
• Communication Skills: Exceptional ability to communicate present and build partnerships with contacts both inside and outside your immediate area of expertise.
• Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse complex business problems.

Qualifications :

Requirements:

• 5 years of CSM experience in EdTech/SaaS
• 2 years of Sales Management experience 
• Confident working with; SFDC Google workspace and Zoom
• Some experience working with; Tableau
• Confident in analyzing data to make strategic decisions
• Confident in development coaching and leadership skills

Tii Elements: 

• Coaching & Team Building
• Resourcefulness
• Adaptability
• Accountability

Additional Information :

The expected annual base salary range for this position is: $91935/year to $153225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer if extended and is determined by work location and a range of other relevant factors including but not limited to: experience skills degrees licensures certifications and other job-related factors. Internal equity market and organizational factors are also considered.

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off 
• Self-Care Days
• National Holidays
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Turnitin LLC is an Equal Opportunity Employer- vets/disabled. 

Remote Work :

Yes

Employment Type :

Full-time