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Manager, Customer Service Support The Woodlands, TX
Job Location:
Job Location:
The Woodlands, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
JOB SUMMARY/PURPOSE
Responsible for developing maintaining and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Service Center. 24 hour point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance customer service system data integrity and for professional support of peers in customer service systems and issues.
JOB DUTIES/RESPONSIBILITIES
Develops maintains and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer complaints about service.
Develops maintains and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries issues and concerns.
Responsible for ensuring that customer service processes systems policies and actions are compliant with jurisdictionally specific regulatory rules and regulations.
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries issues and concerns.
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints received through multiple channels which are not resolved within the Customer Service Center. Staff responsibility for annual rate reviews for Texas
JOB SUMMARY/PURPOSE
Responsible for developing maintaining and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Service Center. 24 hour point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance customer service system data integrity and for professional support of peers in customer service systems and issues.
JOB DUTIES/RESPONSIBILITIES
Develops maintains and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer complaints about service.
Develops maintains and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries issues and concerns.
Responsible for ensuring that customer service processes systems policies and actions are compliant with jurisdictionally specific regulatory rules and regulations.
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries issues and concerns.
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints received through multiple channels which are not resolved within the Customer Service Center. Staff responsibility for annual rate reviews for Texas
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelors degree in Accounting Business Engineering or equivalent work experience.
Minimum experience required of the position
7 years of experience in customer service functions and customer issue resolution which involved use and understanding of Entergys customer service and/or distribution operations systems.
Minimum knowledge skills and abilities required of the position
Incumbent must be knowledgeable of all regulatory rules policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation. Incumbent must be knowledgeable of all jurisdictional rate schedules service policies and service standards. Incumbent must be knowledgeable of all customer products services and programs pertinent to the jurisdiction. Incumbent must possess strong capabilities in influence without authority to affect decisions and outcomes. Incumbent must be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify facilitate and direct resolution of customer service issues.
Any certificates licenses etc. required for the position
None
Primary Location: Texas-The Woodlands Texas : The Woodlands Texas : Beaumont
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Travel Percentage:Up to 25%
Required Experience:
Manager
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
