Manager, Customer Service
Job Location:
Dayton, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Are you ready to be part of a companythatsnot just talking about the future but actively shaping it Join The AES Corporation the largest US-based global power company witha teamof 8300employees across 12 countries.
AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years providing electricityformillions of peopleworldwide.
We are proud to foster a strong workplace culture earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the Worlds Most Ethical Companies for the 13th consecutive year in 2026 highlighting our dedication to integrity transparency and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institutes Edison Awards in the twenty-first century a distinction honoringglobal leadership in advancing the electric power industry.
Ifyoureready to be part of a companythatsnot just adapting to change but driving it AES is the place for just building a more sustainable futurewerepowering it. Apply now and energize your career with a true leader inglobalenergy.
The Manager Customer Service role at AES Ohio requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership aligning policies and ensuring operational effectiveness within the Customer Service Center.
PREFERRED REQUIREMENTS
The role demands abachelors degree in business management Communications Human Resources or related field from an accredited college or universitysix years of supervisory experience.
Keyresponsibilities include coaching leaders managing contact center functions ensuring regulatory compliance and fostering a positive union relationship.
Effective communicationleadership and experience in aunion environment.
Must have strong computer skills with at least four (4)years experienceusing Microsoft productsand other software/systems.
Previousexperience dealing with sensitive and/or confidential information.
Ability to work independently prioritize work and meet deadlinesfor self and team.
PREFERRED SKILLS:
Experience leading people whoare responsible forleading people.
Excellent verbal and written communication skills.
Must be able to quickly adapt to changing business needs.
Able to analyze data and make recommendations for improvement.
Able to provide critical feedback in a constructive manner.
Demonstrated effectivechangeleadership.
Experience working in a union environment.
PRIMARY RESPONSIBILITIES:
Coach and develop leaders to cultivate employees including improving work performance career development etc.
Ensuresall employees receive effective consistent coaching sessions from their leader.
Manageevaluateand improve the effectiveness of Customer Services contact center functions.
Communicateimplementand interpret Customer Services policies and procedures.
Creates a culture that embodies our values: Safety First Highest Standards All Together.
Alignprocessespolicies across both Customer Services organizations when possible.
Ensures Customer Services contact center functions areoperatingaccording to required regulations.
Work parallel to the other managers to ensure improved performance on key performance metrics.
Createsreviewsand adheres to applicablefinancial targets andbudget(s).
Works with the local union as necessary and cultivates a healthy productive union/leadership relationship.
Work closely with peer(s) at other AES companies to ensure consistency of practices when applicable.
Performs any and all other duties tasks and responsibilities which may be assigned.
Required Experience:
Manager
About Company
AES is a global energy company that creates greener, smarter and innovative energy solutions. Together, we can accelerate the future of energy.
