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Manager, Customer Relations and Guest Services

Sentara Hospitals

Job Location:

Virginia Beach, VA - USA

Monthly Salary: Not provided by the employer

Posted: 13 July 2026 (30+ days ago)

Application Deadline: 10 October 2026

Vacancies: 1 Vacancy

Job Summary

City/State

Virginia Beach VA

Work Shift

First (Days)

Overview:

Sentara Virginia Beach General Hospital is hiring a Manager Patient Care Services.

Hours/Shift: Monday - Friday Day Shift.

The Manager of Patient Care Services supervises models and leads professional practices consistent with organizational goals of safety customer satisfaction and quality for the area of expertise.

Responsible for supervising staff provides clinical/ technical expertise and engages in process improvements. Assists in the fiscal budgeting and management process for the department including billing/revenue management payroll purchasing and supply cost management. Performs work assignments as needed to provide coverage and to mentor or assist staff. Interviews hires and develops team members with the goal of developing a highly effective work team. Engages in talent retention strategies for the area(s) of responsibility. Licensed professionals are required to keep license or certifications current in the state of practice.

Education

Bachelors Level Degree Required

Experience

3 years Management Experience Required
Microsoft Office Experience

Keywords: Manager Supervisor Leader.

Benefits: Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Virginia Beach General Hospital located in Virginia Beach VA is home to the regions only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach Eastern Shore and Northeastern North Carolina offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart vascular neuroscience neurosurgery orthopedics and spine care cancer care advanced imaging and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.

Required Experience:

Manager

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