Manager, Customer Operations (Walmart)

Whats it like to work at Kinders Well theres a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that theres also plenty of hard work. Because we dont just like flavor were obsessed with it.

With over 100 products sold nationwide were now a top-five brand in multiple flavor categories at Costco Walmart Whole Foods and more. Were not your typical CPG company. Privately held and founder-led we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue we need more smart-and-scrappy flavor-obsessed people to come aboard. If youre looking for a place where you can see the real impact of your work... this is it!Every day youll be part of a journey to add flavor to millions of meals and lives.

Kinders is seeking an experienced Customer Operations Manager Walmartwho is passionate about being part of a team of hard-working people focused on bringing the future of flavor to consumers everywhere.

We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it and whatever they are looking for it in (seasonings sauces gravy marinades or anything else we can come up with). We have experienced tremendous growth over the last 5 years but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.

Today we have over 100 products sold nationwide at retailers including Costco Walmart Sams Club Whole Foods Sprouts Kroger Safeway and many more. While we have been around for over 75 years we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends BBQ sauce and wing sauce. To keep our momentum rolling we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.

As the Customer Operations Manager Walmartyou will act as resource to the Walmart and Sams Club Portfolio on non-product related customer service requests and issues. Receive Process Confirm and Coordinate Customer orders with 3PL partners/Sales/Supply Chain. Conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment. Work cross functionally with Sales as well as Operations to escalate navigate as well as resolve issues and follow through with client until completion. May take escalated calls from External Customers Buyers or Sales members and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires coordinate with internal Customer support groups. You will work closely with internal stakeholders such as sales finance and operations as well as external partners ensuring that supply chain strategies support the overall business goals and growth objectives while embodying Kinders values.

Business Performance & Reporting

• Own weekly KPI tracking for Walmart including in-stocks OTIF inventory health and shipment performance vs plan.
• Analyze performance trends identify risks and deliver actionable insights and recommendations.
• Monitor daily in-stock Luminate and service reporting; escalate execution issues as needed.
• Presentation of key business results and strategies to senior management as well as internal and external business partners.
• Clear leadership level communication and risk escalation

Forecasting & Demand Alignment

• Monitor Walmart and Sams replenishment signals and order generation.
• Review forecast variances and replenishment trends.
• Identify order suppression risks inventory constraints and replenishment gaps.
• Partner with Walmart replenishment managers to improve flow and in-stock performance.
• Support inventory flow optimization through review of order review days order thresholds and replenishment parameters.

Item Modular & Inventory Management

• Prepare for and support modular changes and resets ensuring inventory readiness and smooth execution.
• Partner cross-functionally to optimize inventory reduce excess/abandoned inventory and support MOD transitions.

Promotional Seasonal & Event Planning

• Support event submissions and forecast inputs for Rollbacks features seasonal programs and special packs.
• Align supply and inventory for key customer initiatives seasonal MODs and product changes.
• Support operational execution for special projects shows and key customer presentations.

Order Management Logistics & Customer Operations

• Partner with Customer Operations Analysts to ensure accurate order processing prioritization and on-time shipment execution.
• Track late or delayed shipments and escalate service risks with root cause and COE plans.
• Support coordination with warehouses carriers and 3PLs for efficient freight movement.
• Lead cross-functional teams to overcome executional and logistical hurdles to meet aggressive in-market timing to deliver customer outcomes.
• Attend applicable co-man meetings and advocate for Walmart across the org.
• Be a key stakeholder in the day-to-day operations and work closely with customer care logistics finance etc. on order issues etc.

Process Improvement & Cross-Functional Enablement

• Support development of tools templates and streamlined workflows to improve execution efficiency.
• Help standardize reporting scorecards SOPs and documentation.
• Serve as cross-functional operational support and backup as needed.

• Minimum of 5 years of customer service experience preferably with Walmart background in consumer-packaged goods supply chain or operations
• LUMINATE Experience preferable.
• Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams and external partners.
• Ability to set and achieve goals and engage in creative problem solving.
• Strong organization skills and attention to detail are necessary as well as commitment to seeing tasks through to completion.
• Team player that works well cross functionally and seeks to collaborate across multiple functional areas in the organization.
• Flexible efficient and motivated self-starter that requires little direction with a proven ability in creative problem solving and managing multiple priorities
• A commitment and passion for being an active participant in our fast-paced high growth company.
• Proficient in Microsoft Office (Outlook Teams Word Excel PowerPoint) products. Familiarity with SAP a plus.
• Bachelors degree preferred but not required.

The position will be based out of our Bentonville AK office with monthly to bi-monthly travel to our Headquarters in Walnut Creek CA. We strongly believe in the power of culture and community and have a hybrid work structure with 3 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun.

• No two days here are the same.
• We try to be good team members and good communicators but we dont live by hierarchy and structure everyone is a difference maker here.
• We make a lot of decisions in the face of incomplete information our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
• We believe our job is to take smart risk not to eliminate risk.
• We believe in growing our skills and becoming a better company with more managerial expertise but we are an entrepreneurial company at heart.
• We arent trying to be average we want to do exceptional things and we are willing to work hard to achieve them.

We offer a range of total rewards that may include paid time off 401k bonus / incentive eligibility equity grants competitive health benefits and other family-friendly benefits including parental leave. Kinders benefits vary based on eligibility and can be reviewed in more detail during the interview process.

We believe great culture starts with people. Were a people-first company built on connection collaboration and balance. Most of our work happens in the office to spark creativity and community but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.

Kinders is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need any accommodation during the application process or to perform these job requirements please reach out to us at