Manager, Credit and Collections

Bekins

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

The mission of Wheaton Bekins is to be the premier provider of quality worldwide transportation services. We are committed to total customer satisfaction growth financial stability and to treating everyone who comes in contact with Wheaton Bekins network honestly and with friendly professionalism.

Wheaton Bekins is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth pregnancy-related conditions and lactation) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. Wheaton Bekinss management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Comprehensive Benefits Package

We offer a robust benefits package designed to support your health financial well-being and future including:

Company-subsidized medical and group life insurance
Company-paid long-term disability insurance
Access to group-discounted rates for dental vision voluntary life short-term disability critical illness and accident insurance
Retirement savings through a 401(k) plan with up to a 5% employer match
Participation in an Employee Stock Ownership Plan (ESOP)

ABOUT THIS POSITION:

Title: Manager Credit and Collections

FLSA: Exempt

Supervises Credit & Collections Team

Reports directly to CFO

This position oversees Credit and Collections operations including accounts receivable credit administration collections billing corrections and customer account maintenance. The role supports timely receivables collection sound credit decisions and Company cash flow objectives.

Essential Duties and Responsibilities

Credit and Collections Management

Oversee credit and collections activities to support timely payment and reduce delinquency risk.
Monitor receivables and maintain effective customer relationships.
Review open receivables including national residential military interline agent and driver accounts.
Approve or deny credit applications and establish appropriate credit limits based on financial analysis and available credit information.
Resolve billing disputes credit requests account discrepancies and billing corrections.
Maintain accurate credit records and ensure proper documentation of customer credit histories and collection efforts.

Military Billing Administration

Monitor military accounts to ensure timely invoice processing and payment.
Manage billing activities through Syncada CWA and DFAS systems including electronic and paper invoice submissions as required.
Coordinate new military account setup and conduct ongoing account maintenance and follow-up.
Register and maintain company information in the System for Award Management (SAM) and other required government platforms.

Leadership and Staff Development

Lead coach and support the Credit and Collections team.
Conduct performance evaluations and provide ongoing performance feedback.
Support training and cross-training to promote continuity and employee development.
Delegate responsibilities appropriately and promote accountability within the department.

Process Improvement and Reporting

Monitor departmental performance metrics and aging trends.
Recommend process improvements to enhance efficiency accuracy and collections effectiveness.
Prepare delinquency aging and other management reports as required.
Collaborate with Finance and operational departments to support company objectives and resolve customer-related issues.

Additional Responsibilities

Provide backup support for Accounts Receivable and Credit & Receivables functions as needed.
Perform other duties and special projects as assigned.

Required Qualifications / Work Experience:

Minimum of three (3) years of credit and collections experience.
Prior supervisory or management experience required.
Strong knowledge of accounts receivable credit risk assessment and collection practices.
Strong communication organizational analytical and problem-solving skills.
Proficiency in Microsoft Office applications including Excel.

Preferred Experience- Household goods moving agency or van line experience; Experience with military billing government invoicing systems or transportation industry billing practices.

Education: Associate degree in Business Accounting Finance or a related field required. Equivalent combination of education and relevant experience may be considered.

Work Environment:This position operates primarily in a professional office environment with frequent telephone and computer use.

Required Experience:

Manager