Manager Consumer & Retail Banking Digital Products (FSI) Charlotte

As a Manager supporting our Consumer & Retail Banking practice specializing in digital transformation. This role will lead client engagements focused on designing building and scaling digital banking experiences across channels (mobile web and embedded finance). 

The ideal candidate combines strong product management capabilities with consulting experience and deep knowledge of retail banking (e.g. deposits lending payments customer experience). You will work with leading financial institutions to transform their digital offerings enhance customer engagement and support growth of client accounts. 

In this role you are expected to: 

• Demonstrate Digital Banking Product & Service Expertise: Bring strong working knowledge of digital banking products and capabilities within consumer and retail banking including mobile and online banking digital account opening deposits payments cards lending customer servicing authentication fraud prevention disputes alerts notifications and self-service journeys. 

• Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations including checking and savings debit and credit cards bill pay ACH wires complaints disputes transaction monitoring and customer support. 

• Translate Product & Technology Concepts into Business Solutions: Explain digital banking product technology and operational concepts in a clear and practical way for business product operations technology risk compliance and customer experience stakeholders. 

• Assess Integration with the Broader Banking Ecosystem: Identify how digital banking capabilities connect with core banking systems payment rails  CRM contact center tools fraud and identity platforms data and reporting environments controls and legacy technology infrastructure. 

• Navigate Regulatory Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking including custody recordkeeping compliance operational risk third-party risk data privacy resiliency and governance expectations.  

• Shape Client Solutions & Delivery Approaches: Support clients in defining digital banking product strategies use cases business cases implementation roadmaps vendor or platform considerations (e.g. Alkami Bakebase nCino Terafina Fiserv Plaid FIS etc.) pilot design testing approaches and adoption plans. 

• Support Business Development: Support management with expansion of client opportunities through account knowledge cross-selling proposal development commercial discussions and relationship building across new and existing clients. 

• Coach & Develop Teams: Supervise mentor and evaluate consultants and managers set clear goals provide feedback address team challenges and contribute to recruiting and capability-building efforts. 

• Contribute to Firm Leadership: Share knowledge and best practices support internal initiatives represent Sia externally and serve as a role model for consultants through professionalism ownership and leadership by example. 

This job description is not intended to be all inclusive. Duties responsibilities and qualifications may be added deleted or modified at any time based on business needs. 

Qualifications :

These qualifications are intended to reflect what may help a candidate succeed as an Manager at Sia. We recognize that candidates may not meet every qualification listed and we encourage you to apply if you are excited about the role eager to learn and believe you can contribute to our teams and clients. 

• Education: Bachelors degree in Finance Business or Engineering or a related field; masters degree preferred.  

• Relevant Experience: 7 years of relevant work experience in management consulting or industry in Consumer/Retail Banking or relevant roles in Financial Services including Payments Cards Lending Customer Servicing and Deposits. 

• Direct working knowledge ofdigital banking products services and vendor solutions with experience applying that knowledge across consumer banking customer journeys operations risk compliance technology and servicing functions. 

• Strong understanding of the digital banking technology ecosystem including leading solution providers such as Alkami Backbase nCino Terafina Fiserv Plaid FIS and related vendors across digital banking platforms core banking origination data connectivity and customer engagement. 

• Sales & Business Development: Proven ability to support new business opportunities by identifying client needs developing relationships shaping consulting solutions and converting opportunities into sold work through proposal development and communication. 

• Consulting Skillset: Strong communication skills analytical thinking attention to detail ownership teamwork intellectual curiosity and a willingness to learn in a fast-paced client-facing environment.  

Additional Information :

Compensation & Benefits 

Sia invests in total rewards that support how our people work live and grow. 

Compensation 

• Base Salary: $125000 - $137900. Actual compensation within this range will be determined based on experience qualifications geographic location and other job-related factors permitted by applicable law. 

• Annual Performance Bonus  

Benefits 

• Medical dental and vision; company-paid life and AD&D; voluntary supplemental insurance and EAP 

• 401(k) with company match and immediate vesting; HSA and FSA options 

• College savings and student loan repayment programs 

• Paid parental leave; generous PTO nine company holidays and one floating holiday 

• Cell phone stipend; well-being and professional development programs 

Benefits are subject to applicable plan terms and eligibility requirements. 

Workplace 
Sia values in-person collaboration. When serving clients consultants may be required to work onsite at a client location based on engagement needs. Between client engagements consultants are expected to work from a Sia office or approved coworking location at least three days per week. Candidates should reside within a reasonable commuting distance of a Sia office or approved coworking location. Sia maintains offices and coworking arrangements across multiple U.S. markets including New York City Charlotte Greater Seattle San Francisco Greater Bay Area Los Angeles Houston Atlanta Baltimore Chicago Washington D.C. 

Work Authorization 

Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. This position is not eligible for employment visa sponsorship now or in the future. 

Our Commitment 

At Sia we believe in fostering a diverse equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. 

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Remote Work :

No

Employment Type :

Full-time