Manager, Client Management

Recognized as Social Media/Influencer Agency of the Year and as the annual partner for Forbes Top Creators List Influential sits at the center of culture and the creator economy.

Through our platform Captiv8 the industrys #1 ranked influencer marketing platform we combine deep API integrations advanced AI and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta Snap TikTok YouTube and more partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic in-store sales online conversions and TV tune-in.

At Influential youll work with a fast-moving high-performance team solving complex problems and shaping the future of marketing. Youll build grow and make an impact alongside top talent leading brands and the worlds most influential creators.

Ready to join us

Influential is looking for an experienced Manager Client Management. As the primary point of contact for campaign execution the Manager Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty QSR auto CPG finance gaming hospitality and more by collaborating closely with the operations and sales teams
• Partnering with sales to understand client objectives strategies and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs guidelines and business rules; manage asset delivery timelines
• Educating sales and clients on Influentials core offerings current industry trends and technologies
• Developing and fostering strong relationships with clients
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

• Strong decision-making organizational planning and problem-solving skills with a proven ability to identify and prioritize critical issues
• Ability to see the campaign execution process on a micro and macro level
• 5 - 7 years of experience working in a digital or advertising environment required
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environmentcreating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram Facebook Pinterest TikTok YouTube)
• Up to date on the latest trends and innovations in the social realm
• Bachelors degree or equivalent experience
• Passion for social media

Bonus points if:

• Experience at an agency marketing-tech or media start-up
• Background in influencer marketing

Our Publicis Groupe motto Viva La Différence means were better together and we believe that our differences make us stronger. It means we honor and celebrate all identities across all facets of intersectionality and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage dental vision disability 401K as well as parental and family care leave family forming assistance tuition reimbursement and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically please contact

All your information will be kept confidential according to EEO guidelines.