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Manager, Client Advocacy

NRI North America

Job Location:

Philadelphia, PA - USA

Yearly Salary: USD 85000 - 105000

Posted: 20 August 2026 (30+ days ago)

Application Deadline: 30 November 2026

Vacancies: 1 Vacancy

Job Summary

The Manager ClientAdvocacyis responsible fordelivering exceptional client experience by serving as the primary point of contact and trusted advisor for key clients. This role ensures client needs are understood issues are resolved promptly and satisfaction with products and services is consistently addition the Manager Client Advocacyleads a team of Client Advocate professionals overseeing daily operations mentoring staff and driving continuous improvement in client engagement retention and overall service excellence.

Responsibilities

Lead and manage a team of Client Advocate professionals providing coaching mentorship and performance management.
Oversee day-to-day team operations ensuring high productivity quality service and adherence to best practices.
Identifytraining needs andprovideprofessional development opportunities to enhance team capabilities.
Monitor client satisfaction and proactively address issues or concerns to ensure a positive experience.
Understand clients business needs goals and challenges to provide tailored solutions and guidance.
Manage Day to Day product sales.
Coordinate bi-weekly CAM Team Meetings with theDirector Revenue Operations.
Share best practices andnew ideasto improve productivity&efficiency.
Communicate with clientsregardingproduct lead times.
Help set client &prospectmeetings withAccountTeam.
Influence a givendollaramount of pipeline monthly.
Attend territory networking events.
Account map with top tier one partners.
Host networking events & drive attendance.
Create opportunities in SFDC when AEis in the field.
Submit deal registrations.
Follow up on open opportunities.
Participate in company sales campaigns and SPIFs.
Attend joint salesmeetingwith assigned AEs.
Meet with assigned AEs for customer sales planning.
Attend sales training by tier one partners & NRIs SAs
Assist with post sales order process of product and services.

Required Skills

3 to 5 years of experience in an account management role in the IT consulting industry.
Bachelors degree in business Communications or a related field .
Proven record of prospecting and selling (yourea hunter AND a farmer) .
Prior experience providing support to AEs with selling services and solutions.
Prior experience interfacing with the C-Suite and/or Director level personnel .
Strong negotiation skills .
Strong interpersonal and communication skills.
High level of empathy and commitment to client success.
Strategic thinking and problem-solving skills.
Familiarity with the organizations industry products or services.
Proven experience managing teams or leading cross-functional client initiatives.

$85000 - $105000 a year

In addition to base salary this role is eligible for commissions based the amount of Gross Profit generated from the sales. Compensation decisions are dependent on the facts and circumstances of each candidate including experience and location.

Benefits

Youll love working at NRI not just for the usual benefits but for our environment and culture!

Youll work with a great group of people in a highly collaborative team and results oriented atmosphere.

Youll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

Youll work with large sophisticated and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health Vision and Dental Insurance Life Insurance Health/Dependent Care Flexible Spending 401(k) Plan Short-Term and Long-Term Disability Coverage Generous Vacation and Flex Time Off Programs Company Paid Holidays and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities duties knowledge skills or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application interviewing or otherwise participating in the hiring process please direct your inquiries to emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

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