Manager, Charging & Energy Services GTM Operations

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

Our Marketing Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes ears and voice of Ford.

In this position...

Fords Charging & Energy Services team is building the products programs and partnerships that make charging effortless for every Ford Electric Vehicle customer at home on the road and across our US & Canadian Retail & Commercial Dealers and Customers.

TheManager Charging & Energy Services GTM Operationsis the connective tissue between our Home Charging products & services the dealers who sell them and the field teams who support them. Youll lead go-to-market execution for a portfolio of Home charging programs from dealer-facing solutions to broader retail product & services launches ensuring each one launches flawlessly with the field the dealers and our customers in North America (US & Canada).

This role sits within theCharging and Energy Services CX organizationunder the Senior Manager Home Charging but works horizontally across Home Charging & Energy Services business pillars Home Charging & Energy Services Retail & Commercial/Fleet (Depot / Home) to bring programs to market.

Ford has made a significant long-term investment in our electricified vehicle business and the Home Charging & Energy Services experience is critical to maximizing lifetime value of that investment.By delivering foundational in-home charging experiences this role enables the future success of Ford Motor Company turning first-time EV buyers into lifetime customers and driving the continued growth of our EV portfolio. This work is crucital for every EV customer we have today and every one well earn tomorrow.

What youll do...

• GTM Program Leadership
  • Lead the planning and implementation of the home charging journeyin close partnership with Digital Product/Ford App Marketing & Comms Hardware Engineering Ford Customer Service Division (FCSD) Installation Partners Office of General Council (OGC) Field Operations and Dealers.
  • Own go-to-market execution for charging programs end-to-end: plan do check & act
  • Lead current and upcoming workstreams including (but not limited to):
    • Dealer Charging Solutions (DCS) pilot soft launch and national rollout
    • Installation Servicesintegration into dealer and customer flows

    • Home Charging / Energy Services - Align Sales Channels & Experience Integrations both online and in-store.

  • Serve as the decision maker during launch and hypercare windows; own escalation paths and resolution speed
• Dealer & Field Enablement
  • Own the strategy design and execution of dealer-facing program elements enrollment processes participation agreements and program documentation (e.g. DPES) to maximize value at Retail.
  • Partner with Field Operations to drive dealer enrollment engagement and ongoing participation
  • Design and deliver dealer comms and training across launch phases from why enroll through how it works
  • Coordinate joint training plans across Charging DMP and Rewards teams
• Cross-funcational Collaboration
  • Partner across the Ford Charging & Energy Services Orgs to ensure GTM consistency and shared learnings
  • Work closely with Product Managers on the Dealer Member Portal (DMP) and adjacent platforms to translate field and dealer needs into PRDs user flows and roadmap priorities
  • Run UAT and product launch validation in partnership with Product Engineering and Analytics (GDIA) teams
  • Influence roadmap prioritization through regular product syncs
• Comms Content & Compliance
  • Partner with Consumer Marketing and GTM Communications to deliver field- and dealer-ready materials including training & support tools to maximize value prop at Retail.

  • Ensure consistency and alignment between dealer-facing and customer comms across all pillars and channels (Online Instore In App).

• Partner & Vendor Management
  • Coordinate withFCSD Charging Warranty & Service Ops and Perceptaon customer support service touchpoints and dealer-service alignment
  • Coordinate with Ford Charging Intelligence & GDIA on reporting and analytics to ensure dealers field and the business have the data they need
  • Manage day-to-day and strategic relationships withInstallation Partners (e.g. Qmerit) One Magnify etc. on behalf of GTM programs to maximize effiiciencies for all stakeholders

Youll have

Minimum

• Bachelors Degree in Engineering or Business discipline
• 3 years of experience in Product Development Marketing Customer Experience or similar
• 5 years of experience in GTM operations dealer/channel program management field operations retail strategy or automotive sales operations
• Experience in customer journey development & execution
• Demonstrated ability to own a program end-to-end plan do check & act with a strong drive for results commitment to quality and attention to detail
• Creative thinker problem solver and resilient comfortable operating in white space and evolving the business beyond traditional models; able to build the path as you walk it
• Self-starter able to work independently with minimal supervision in a fast-paced ambiguous high-visibility environment
• Strong cross-functional leadership; proven ability to influence peers partners and senior stakeholders to gain alignment toward a shared vision and goals without relying on direct authority
• Prior experience leading projects that require collaboration across multiple teams organizations and external vendors
• Experience designing and executing training comms and change management for a distributed network (dealers franchisees field reps or similar)
• Sharp written communication able to translate complex product capabilities into clear why-buys and operational guidance

Even better you may have...

Preferred

• Experience working alongside or embedded with Product Management teams writing PRDs running UAT contributing to roadmap prioritization
• Familiarity with digital product development cycles customer journey mapping and CX validation
• Background in EV charging energy services connected vehicle or adjacent emerging-tech categories
• Experience navigating OGC / legal review processes for dealer agreements and customer-facing content
• Exposure to Commercial / Fleet / B2B Sales Channels in addtion to Retail.
• Exposure to commercial / fleet / B2B sales channels in addition to retail

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115500-$218100.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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