Manager, Care Management Support

• Must reside in Illinois

• Bachelors Degree.

• 3 or more years of technical experience with Microsoft Word Excel Outlook.

• 3 or more years of management experience.

• Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

• Ability to use a variety of electronic information applications/software programs including electronic medical records.

• Proficiency in analyzing and interpreting data trends.

• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

• Proven ability of critical thinking organization written and verbal communication problem-solving and analytical skills.

Direct Reports:Up to 15 Associates.

Hours:Typically Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.

Work Location and Travel:Hybrid Office This is a hybrid office position where employees primarily operate from home with occasional in-office attendance that may be required based on business needs team meetings collaboration training or other operational priorities.

Work at Home Requirements:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless wired cable or DSL connection is suggested.

• Satellite cellular and microwave connection can be used only if approved by leadership.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process we will be usingan excitinginterviewing technology provided by Montage a third-party vendor. This technology provides our team of recruiters and hiringmanagersan enhanced method for decision-making.

If you are selected to move forward from your application prescreen you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating inaSMS Text interview you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Social Security Task

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number if it is not already on file. When required an email will be sent fromwith instructions to add the information into the application at Humanas secure website.

This role is considered patient facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role you will be required to be screened for TB.

This role is part of Humanas driver safety program and therefore requires an individual to have a valid state drivers license and are expected to maintain personal vehicle liability must carry vehicle insurance in accordance with their residing state minimum required limits or $25000 bodily injury per person/$25000 bodily injury per event /$10000 for property damage or whichever is higher.