Manager, Campus ID System

This position provides strategic technical and operational leadership for the universitys campus ID and card services ecosystem. The role ensures reliable day-to-day operations of the Panther Card Office (PCO) including ID issuance dining plans and PantherCash while also serving as the enterprise system owner for modern digital identity platforms.

The position balances hands-on operational management financial accountability and staff supervision with long-term system ownership integration leadership and digital transformation strategy.

1. CampusCard Operations & ServiceDelivery (25%)

• Overseeallissuance of campus ID cards guest credentials passports work badges and specialty IDs
• Manage contracts service levels and vendor performance
• Troubleshoot issues and ensure operational readiness including equipment supplies and production workflows
• Maintain database integrity across ID systems and connected platforms
• Maintainconsistent high-quality customer service standards for students faculty andstaff

2. Dining Plan &PantherCashAdministration(20%)

• Manage the administration of dining plans and stored-value accounts
• Coordinate with Housing and campus partners to apply and manage plans
• Oversee GET Funds andPantherCashsystems including transaction support and issue resolution
• Reconcile financial activity across registers payment systems and billing
• Manage off-campus merchant programs and relationships
• Process refunds resolve discrepancies and ensure end-of-year reconciliation
• Develop andmaintainpolicies and procedures for account administration

-Campus Collaboration& Strategic Planning(20%)

• Collaborate with IT Student Affairs Finance Housing and other stakeholdersto lead transition from physical ID cards to digital identity and mobile credential solutions
• Lead integration of ID systems with campus services including:
  • Access control and security systems
  • Dining and retail services
  • Libraries and academic services
  • Events and emerging campus applications
• Evaluate and implement emerging technologies to improve service delivery
• Develop long-term strategy for identity systems aligned with institutional goals

4. Enterprise ID Systems & Platform Administration(20%)

• Serve as theprimary system owner and subject matter expertfor current Odyssey PCS and future Transact IDX and related campus ID systems
• Administer the full credential lifecycle (provisioning updates revocation auditing)
• Manage system configurations roles permissions and security controls
• Oversee mobile credential ecosystems (Apple Wallet Google Wallet device provisioning support workflows)
• Coordinate system upgrades testing and vendor-supported enhancements
• Develop andmaintaindocumentation SOPs and security guidelines
• Train staff and campus partners on systems and processes
• Support organizational change associated withnew technologies

5. Staff Supervision & Office Management (15%)

• Direct all Panther Card Office operations including staffing scheduling and workflow management
• Hire train supervise and evaluate student and temporary staff
• Ensure adherence to cash handling policies and service protocols
• Provide ongoing training for customer service systems usage and operational procedures
• Monitor staff performance and implement improvements as needed

Dining at the University of Wisconsin-Milwaukee caters to every taste and lifestyle while accommodating dietary nutritional needs and sourcing local and eco-friendly ingredients. UWMs dining options reflect a commitment to providing sustenance as well as a wide variety of choices. The dining program includes Sandburg Café Palm Gardens Cambridge Café twelve retail dining operations three convenience stores and a full-service catering operation. Dining Services generates more than $20 million in annual revenue and employs approximately 60 full- and part-time staff in addition to 300 student employees.

$65000 - $75000 (Final salary offer will be determined based on qualifications and experience)

• Bachelors degree in Information Systems Business Technology or related field (or associates with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Strong interpersonal skills and ability to communicate technical information to a non-technical audience

• Supervisory experience
• Experience in a college or university identification card office

Bachelors degree in Information Systems Business Technology or related field (or associates with equivalent experience)

Technical Competencies

• Enterprise application/system administration
• Identity and Access Management (IAM) concepts
• Systems integration across multiple platforms
• Mobile credentials and digital wallet technologies
• Data security privacy and access governance
• Troubleshooting and vendor coordination

Operational & Leadership Competencies

• Staff supervision and team leadership
• Financial reconciliation and operational accountability
• Process improvement and workflow management
• Risk assessment and problem solving
• Ability to balance daily operations with strategic initiatives

Communication & Collaboration

• Strong interpersonal and customer service skills
• Ability to communicate technical information to non-technical audiences
• Cross-functional collaboration and stakeholder engagement
• Training documentation and presentation skills

Education & Experience

• Bachelors degree in Information Systems Business Technology or related field (orassociateswithequivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer-facing operations and financial processes
• Supervisory experience preferred
• Experience in a college or university identification card office

Interested applicantsare required toapply online and provide a coverletterandresume addressingyour professional level work experience as it relates to all required and preferred qualifications.

Note: Applicants must complete all required fields and attach all required documents prior tosubmittingthe online of therequired documents listedprior to the application deadlinewill bemarked as incomplete and may not beconsidered.

In instances where the Search and Screen Committee is unable toascertainfrom the candidates application materials whether they meet any of the qualifications they may be evaluated as not meeting such submitted aside from acover letterand resumewill not bereviewed.

Finalist candidates(s)will be asked toprovide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

Apply electronically by the application deadline date of Sunday August 9th 2026 at 11:59pm.Questions about this position should be directed toCoua Xiong at .

Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.

Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.