Manager-Call Center New Hire

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: The purpose of this supervisory role is to oversee and support new call center hires through onboarding training and nesting progression ensuring proficiency productivity and seamless transition to production while managing engagement expectations and career development.

Key Responsibilities: Typical tasks may include but are not limited to the following:

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes ensuring they complete necessary tasks and gain proficiency in systems processes and knowledge.
• Employee Development: The supervisor is responsible for managing expectations attendance engagement and skill transfers fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results productivity and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees addressing behavioral and attendance issues and ensuring successful transitions to production.

Job Contribution: Oversees the daily operations of their team ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management task delegation and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring firing disciplinary action and promotional activity for subordinates. Supervisor: Yes

Education/Experience: Bachelors degree (BS/BA) desired. 3 years of related experience.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.