Manager, Business Operations Strategy & Support WW Ops BPR

At Apple operational excellence isnt a function its a philosophy embedded in everything we ship. This is a rare opportunity to lead the systems and strategy that power Apples most critical business moments: from the launch of a new iPhone to the seamless execution of global peak events. If you see complexity as an invitation to build clarity and believe that technology and people working together can achieve something remarkable this role was built for and Operations Engineering is part of ISu0026T and drives the technology behind Apples global operations sales and supply chain. The team connects the systems that move products from factory to customer bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apples technology and business priorities move in lockstep.

The Manager of Business Operations Strategy u0026 Support leads one of Apples most mission-critical operational capabilities ensuring the systems processes and people that underpin Apples global operations are ready resilient and continuously leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) among Apples highest-stakes operational events while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution partnering with Engineering Supply Chain and ISu0026T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operational resilience scaling systems for next-generation product launches and building the organizational model for practicing operational excellence globally. Responsibilities will focus on NPI Systems Strategy u0026 Launch Readiness Production Support u0026 Systems Resilience. and People Leadership u0026 Organizational Development:

Define and deliver a multi-year NPI Systems Execution Strategy that enables Apples operations systems to scale with evolving business needs emerging technologies and increasing launch complexitynDrive peak event readiness through rigorous scale testing systems Plan of Record (POR) governance and cross-functional Change Control Board (CCB) processesnPartner with ISu0026T supply chain finance and business teams to ensure zero-disruption systems execution at each launch event every time at global scalenEstablish pre-launch and post-launch review frameworks that systematically convert NPI insights into lasting quality improvementsnServe as the Leadership voice on systems readiness communicating clearly with senior execs and stakeholders when risk arisesnLead a comprehensive production support model covering L1/L2 support for ISu0026T and non-ISu0026T platforms across Incident Management Downtime Management and Quarter-End OperationsnDevelop a prevention-first support philosophy building proactive monitoring escalation frameworks and resilience playbooks that get ahead of disruption rather than react to itnOwn the support model during Apples highest-risk operational windows including NPI launches and fiscal quarter closenDefine and track leading and lagging KPIs that connect support health to business outcomes presenting insights to senior leadership with clarity and confidencenChampion a culture of learning across the team converting post-ops insights from NPI events and support incidents into systemic process and quality improvementsnEstablish cross-functional review cadences (monthly and quarterly) to drive continuous improvement at both the application and process levelsnLeverage AI/ML to identify operational patterns predict risk before it becomes an incident and build data-driven roadmaps that reduce toil and increase resiliencenIncubate and scale new technologies automation and operational processes piloting concepts with rapid feedback loops and scaling what worksnBuild and maintain a Business Process Re-engineering (BPR) practice that keeps Apples operational capabilities ahead of business demandnLead develop and inspire a high-performing team of full-time employees and contract resources spanning operations program management and systems expertisenCreate personalized development plans aligned to both team strategy and individual growth aspirations championing each persons long-term careernBuild a team culture of psychological safety curiosity and accountability where every voice is heard and every contribution is valuednManage professional services budget with fiscal discipline and strategic intentionality aligning vendor resources to the highest-priority organizational needsnActively recruit for diversity of experience background and perspective building a team that reflects the global community Apple serves

Bachelors degree in Engineering Computer Science Supply Chain or a related fieldn 10 years of progressive experience in supply chain operations enterprise systems or business operationsnExperience in a people leadership role with demonstrated success managing global cross-functional teamsnDeep experience with enterprise application support environments and core operations business processes (Order-to-Cash Procure-to-Pay or equivalent)nProven ability to build and execute a multi-year operational strategy in a fast-paced high-stakes environmentnDemonstrated success influencing without authority across technical and business organizations at the senior levelnStrong analytical mindset with the ability to translate data and operational signals into confident business decisionsnClear compelling communicator comfortable presenting complex topics to executive audiences

Executive presence and a track record of elevating cross-functional team performance through vision and trustnCustomer obsession proven history of improving partner and end-user experience through operational decisionsnHands-on experience applying AI/ML or automation to operations analytics or predictive support modelsnProficiency with SAP ECC S/4HANA or equivalent enterprise ERP platformsnBackground in NPI or large-scale product launch readiness in a global companynMasters degree in Engineering Computer Science Supply Chain or related field; MBA a plusnPMP Six Sigma or equivalent program/quality management certification