Manager, Business Development

Job Description:

Position Summary

As Manager Business Development for Abercrombie & Kent Travel Group (AKTG) Americas you will lead and develop the Business Development team across Crystal and Abercrombie & Kent driving B2B growth through structured outreach strategic campaigns and consistent execution of sales activities.

Reporting to the Senior Director of Business Development and Inside Sales this role is responsible for coaching and developing Business Development Specialists and Business Development Representatives standardizing processes and ensuring alignment with commercial priorities across brands.

You will oversee call strategies scripting and campaign execution ensuring the team is equipped to effectively engage travel advisors and drive revenue. This role also owns KPI tracking sales activity performance and escalation management ensuring accountability visibility and continuous improvement across the Trade Sales organization.

Responsibilities and Accountabilities

• Lead and manage the Business Development team supporting Crystal and Abercrombie & Kent trade sales across the Americas.

• Coach mentor and develop team members through ongoing training call coaching and performance management ensuring alignment with sales objectives. Including onboarding and training of new team members.

• Design and implement call strategies scripts and outreach frameworks to support business priorities and campaign execution. Maintain and evolve playbooks scripts and SOPs to support best-in-class execution.

• Develop and execute targeted sales campaigns aligned with revenue goals product focus and market opportunities.

• Establish and track KPIs for sales activity including call volume conversion rates pipeline generation and revenue contribution. Monitor team performance and provide regular feedback ensuring accountability and continuous improvement.

• Oversee and support escalations from the Business Development team ensuring timely resolution and alignment with company policies.

• Standardize processes across the team to ensure consistency scalability and operational efficiency.

• Partner with Marketing Sales Leadership and Operations to align campaigns messaging and outreach strategies.

• Collaborate with Inside Sales and CRM teams to ensure alignment between lead generation account management and follow-up processes.

• Undertake additional responsibilities as assigned by the Senior Director VP or SVP.

Skills and Abilities

• Strong leadership and coaching skills with the ability to develop high-performing sales teams.

• Proven ability to design and execute sales strategies call scripts and campaigns.

• Strong analytical mindset with experience tracking and interpreting sales KPIs and performance metrics.

• Excellent communication and presentation skills.

  Ability to manage escalations and make sound timely decisions.

• Experience working cross-functionally with Sales Marketing and Operations teams.

• Highly organized with strong project management capabilities.

• Adaptable and results-driven in a fast-paced environment.

• Bilingual is a plus.

Education and Experience

• Bachelors degree in Business Marketing or a related field preferred.

• 7 years of experience in business development sales or related roles.

• Previous team leadership or management experience required.

• Experience in the travel hospitality or particularly within the cruise sector is highly advantageous.

• Proficiency in CRM platforms and sales reporting tools.

• Advanced proficiency in Microsoft Office (Excel PowerPoint Teams Outlook).

Salary Range

• $70000 - $80000; position is bonus eligible.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible full-time employees. Some benefits are provided at no cost to the employee such as group life insurance short-term and long-term disability and travel discounts. Other elective benefits include medical dental and vision insurance supplemental life insurance pre-tax healthcare and dependent FSAs and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.