Manager, AV & Campus Infrastructure

About IMG Academy
IMG Academy is the worlds leading sports education brand providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal USA Today and the Best and Brightest Companies to Work For for its workplace culture innovation and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps delivered on a state-of-the-art campus in Bradenton Florida
• Online coaching through IMG Academy focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits providing industry-leading recruiting education tools and access to a network of more than 40000 college coaches for student-athletes families club coaches and event operators
• Elevate by IMG Academy a performance and personal development solution that delivers mindset leadership and wellbeing programming to schools colleges and organizations through a combination of digital content and immersive experiences

Position Summary:
IMG Academys Campus Technology Department is seeking an experienced and technically skilled Manager of AV & Physical Infrastructure to lead a dedicated team of AV and infrastructure technicians supporting one of the worlds premier sports and education campuses. This is a hands-on leadership role focused on the physical technology layer of campus operations encompassing audiovisual systems structured cabling security camera infrastructure digital signage and IP video distribution across a large complex multi-facility environment.

The ideal candidate brings deepexpertisein AV systems design and deployment physical infrastructurebuild-outs and security camera platforms combined withstrong teamleadership and project management skills. This individual will ensure the reliability documentation and continuous improvement of all physical technology infrastructure in direct support of student-athletes faculty staff and campus events.

This manager will directly oversee and develop the following team within the Campus Technology Department

Position Responsibilities:

Team & Operational Leadership

• Lead mentor and manage a team of AV and infrastructure technicians fostering a culture of accountability craftsmanship and continuous improvement.

• Establish andmonitorSLAs and service metrics for AV support infrastructure maintenance and project delivery across campus.

• Manage workload prioritization staffing schedules and on-call rotations to ensuretimelyresponse to AV and infrastructure needs.

• Conduct regular performance reviews provide coaching and development plans andidentifytraining opportunities aligned to team and departmental goals.

AV Systems

• Provide technical oversight for AV system design installation configuration and ongoing support across classrooms conference rooms athletic venues and event spaces.

• Manage the full AV lifecycle:from needs assessment and design through procurement installation commissioning and end-of-life refresh.

• Ensure AV systems across campus are properlymaintained documented andperforming tostandard including display systems audio systems control systems and video distribution infrastructure.

• Serve as the technical escalation point for complex AV issues and support requests across all campus facilities.

• Evaluate and recommend emerging AV technologies and platforms that align with campus operational needs and long-termstrategy.

Physical Infrastructure & Cabling

• Oversee the installation maintenance and documentation of campus-wide structured cabling infrastructure including copper (Cat6/6A) fiber optic (single-mode and multi-mode) and coaxial cable plant.

• Manage rack builds patch panel organization IDF/MDF infrastructure and cable management standards across all campus facilities.

• Assistin job walks for new construction renovation and infrastructure refresh projects; provide technical input on cabling and physical layer requirements.

• Ensure all physical infrastructure work meets industry standards (TIA/EIA BICSI) and internal documentation requirements.

• Coordinate with Facilities and construction teams on infrastructure projects ensuring proper pathwaysconduit and space planning for technology systems.

Security Camera & Access Infrastructure

• Oversee security camera infrastructure projects campus-wide including cameraselection placement planning installation and lifecycle management.

• Manage Milestone VMS platform and related NVR/recording infrastructure ensuring system uptime storage health and integration with campus access control.

• Coordinate with campus security and operations stakeholders on camera coverage requirements system expansions and incident response support.

• Maintain documentation of all camera assets locations configurations and connectivity within the infrastructure record system.

Digital Signage & IP Video Distribution

• Manage digital signage infrastructure across campus including content management platforms display hardware and network-connected media players.

• Oversee IP video distribution systems and associated hardware ensuring reliable delivery of video content to displays across campus facilities and athletic venues.

• Coordinate with campus stakeholders on content needs scheduling and display system requirements for events and day-to-day operations.

Project & Vendor Management

• Lead AV and infrastructure projects fromscopedefinition and budgeting through installation commissioning and project closeout.

• Develop cost estimates and scopes of work for new installations and infrastructure upgrades; present findings to departmental leadership.

• Manage vendor relationships procurement and subcontracting activities including evaluating in-house vs. outsourced delivery models for AV and infrastructure work.

• Track and manage project budgets purchase orders and financial controls in adherence to campus fiscal policies.

• Identifyand implement process improvements that increase the efficiency quality and cost-effectiveness of AV and infrastructure deployments.

Documentation & Communication

• Ensure proper documentation of all physical layer infrastructure including cable plant records patch panel databases rack diagrams camera asset registers and as-built drawings.

• Provide regular updates to the Director of Campus Technology on project status system health and departmental metrics.

• Collaborate with cross-functional stakeholders across Athletics Academics Facilities and Operations to align AV and infrastructure solutions with campus program needs.

• Translate technical findings into clear communications for non-technical stakeholders and campus leadership.

Knowledge Skills and Abilities:

• Bachelors degree or equivalent experience.

• 7 years of progressive experience inphysical infrastructureAV systemsor a related technical discipline

• 3 years of experience in a people management or team lead role withdemonstratedability to lead and develop technical staff

• Strong hands-on knowledge of AV system design installation and support across a variety of venue types

• Solid understanding of structured cabling standards and practices (copper fiber coax)

• Experience with IP camera systems and VMS platforms (GenetecMilestoneetc)

• Familiarity with digital signage platforms and IP video distribution systems

• Proven experience managing technology projects including budgeting scheduling and vendor coordination

• Strong analytical troubleshooting and decision-making skills across interconnected physical systems

• Excellent written and verbal communication skills

• Proficiencywith Microsoft Office Suite Teams and IT service management/ticketing platforms

• Experience in a large campus higher education sports entertainment or multi-facility environment

• BICSI RCDD CTS CTS-I or CTS-D certification or equivalent industry credentials

• Experience with Axis camera platforms and IP-based access control integration

• Proficiencywith infrastructure documentation tools (Visio AutoCAD or equivalent)

• Experience with in-house AV and infrastructure build-out as an alternative to external vendor delivery

• Familiarity with basic IP networking concepts as they relate to AV and camera system connectivity

• Project Management Professional (PMP) certification or equivalent experience

#LI-TR1

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.