Manager- Americas Reseller Operations, Customer Support Account Manager

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could people here at Apple dont just build products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apples ability to consistently surprise and delight our are looking for a dynamic highly motivated leader for our Americas Reseller Operations (RO) group. As the Manager of Customer Support Account Managers in Reseller Operations you will lead operations strategy analytics and execution for our channel this role you will oversee a team of account managers and analysts responsible for increasing sales decreasing costs improving collaboration and delivering complex insights. You will be challenged to scale at the pace of the companys overall growth while driving infrastructure strategy and operational excellence. You will mentor and develop leaders as direct reports

Lead u0026 Inspire: Manage mentor and develop a team of account managers and business analysts focused on scaling operational support and overseeing Collaboration Planning Forecasting and Replenishment (CPFR) with key channel -Driven Strategy: Become an authority on supply chain KPIs and channel complexities. Utilize data-driven models and deep analytics to identify trends evaluate complex data sets and drive critical business decisions that optimize Influence: Aggregate key channel insights and present defend and influence business plans to senior executive leadership (both internal and external) on a weekly -Functional Alignment: Build highly effective matrixed partnerships with regional and global Sales Finance Supply Demand Management (SDM) and Logistics teams. Drive critical run-the-business alignment discussions (e.g. weekly product reviews and quarter-end management syncs) to ensure operations plans meet sales u0026 Infrastructure Improvement: Identify and lead process and system improvement opportunities within Americas Operations. Create appropriate measurement frameworks to drive corrective action standardize account deliverables and take large-scale global projects from the concept phase to : Drive innovation opportunities within our supply chain aimed towards achieving Apples Sustainability and eco-friendly goals of Carbon Neutrality by 2030.

Experience: 5 years of proven supply chain experience in planning demand fulfillment inventory management forecasting or sales Rigor: Extensive experience in reporting data mining and utilizing analytics tools to synthesize quantitative and qualitative data. Ability to think strategically and execute tactically with a high level of comfort working with : Strong written communication and excellent presentation abilities. Must be able to influence across all levels of an organization up to executive : Bachelors degree in Supply Chain Business Finance Economics Marketing Engineering or a related Proficiency: Ability to speak Spanish and/or Portuguese is a plus

Masters degree or equivalent in Business (MBA) Supply Chain or an Engineering leadership ability with at least five years of experience in a customer-facing setting (Resellers/Telco experience is highly regarded).nPrior experience in fields that demand complex quantitative analysis such as finance or process improvement skills including Six-Sigma or Business Process Improvement (BPI) experience combined with a natural curiosity to understand how systems to maintain poise and a positive attitude in a challenging fast-paced environment while dealing with an immense degree of ambiguity.