Manager, Airport Properties & Contracts

Begin a challenging career with the Norfolk Airport Authority a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely reliably and efficiently operating Norfolk International Airport.

Job Title:Manager Airport Properties & Contracts

Shift Schedule:8:30 AM 5:00 PMMonday through Friday. Additional hours as required by mandatory meetings special events engagements and as needed during inclement weather or emergencies.

Salary Range:$123051.36 - $172271.90

CLOSING DATE: This job announcement will be open until filled.

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS:

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO:or Fax to

A current copy of your DMV driving record (dated within the last 30 days of posting date). You can go online to request a copy of your driving record at

ABOUT US:Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our Here & There For You brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive collaborative work environment that supports our values of professionalism responsiveness innovation diversity excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:The mission of Norfolk Airport Authority is to connect our community with the world by safely reliably and efficiently operating Norfolk International Airport.

JOB SUMMARY:The Airport Properties and Contracts Manager reports to the Chief Commercial Officer (CCO) and is responsible for the management of the Authoritys properties concessions leases land and facility development with a focus on regulatory compliance revenue growth and diversification. Other responsibilities include coordinating with airport tenants and concessions operators coordinating construction activities assisting in enforcing operating rules regulations provisions of contracts and lease agreements and is the Airport Concessionaire Disadvantaged Business Enterprise Liaison Officer (ACDBELO).

ESSENTIAL JOB FUNCTIONS:The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Lead the management leasing and marketing of the Authoritys commercial properties and facilitiesincluding office industrial retail and other revenue-generating spacesto maximize occupancy rental income and overall financial performance.
2. Coordinate the drafting negotiation and administration of Airport leases ground leases licenses development and management contracts permits and service agreements for the use of Authority properties and facilities.
3. Oversee full life-cycle lease administration including tracking lease terms options commencements and expirations rent adjustments/escalations insurance compliance financial reporting requirements and updates to tenant maps exhibits and records.
4. Ensure accurate setup and maintenance of revenue leases and related information in property lease and contract management systems for billing reporting and audit purposes.
5. Maintain up-to-date property management and contract files including leases permits insurance certificates financial/usage reports drawings and specifications and prepare related correspondence and documentation as needed.
6. Build foster and maintain strong tenant relationships; act as the primary liaison on property and lease issues investigate complaints or disputes and recommend practical solutions.
7. Conduct regular on-site visits and inspections of leased spaces and common areas to monitor tenant performance condition of premises and compliance with lease and operating requirements coordinating with internal departments and tenants on corrective actions as needed.
8. Support all phases of RFP RFI and RFQ processes related to properties commercial services and business development opportunities including preparation of solicitation documents evaluation of proposals and development of recommendations.
9. Oversee or support risk management activities related to properties and contracts including coordination with insurance agents and brokers and maintenance of current insurance certificates and endorsements for tenants and service providers.
10. Analyze opportunities and constraints to determine the highest and best use of office storage operational and support spaces to improve utilization customer experience and revenue performance.
11. Collaborate with Facilities Operations Finance Legal and other departments to address property management maintenance construction coordination access and contract-related issues in a timely and customer-focused manner.
12. Monitor tenant performance and compliance with contractual requirements and make recommendations to the CCO on policies programs facility improvements and future commercial strategies.
13. Support or coordinate initiatives related to small and disadvantaged business participation in commercial programs in alignment with applicable federal state and local requirements and NAA policies.
14. Participate as essential personnel in designated emergency or irregular operations plans including response to incidents that may affect tenants customers or commercial facilities.
15. Monitor and adhere to applicable rules regulations policies and procedures performing other related duties as assigned by the CEO CCO or designee.
16. Performs all other duties as assigned and directed.
17. Administer and adhere to all Authority policies and guidelines.

KNOWLEDGE SKILLS AND ABILITIES:The following generally describes the knowledge skills and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

1. Knowledge of principles methods practices and techniques involved in food and beverage and retail management commercial real estate contract administration and compliance and tenant relations.
2. Ability to interpret legal property descriptions lease agreements and contract terms and conditions.
3. Ability to conduct regular on-site visits to ensure adherence to contract terms; review contracts and inspect facilities; document and follow-up on property maintenance and issues involving non-compliance.
4. Ability to collect evaluate and interpret appropriate and applicable data and analytics on concession program performance and make recommendations for improvements.
5. Knowledge of principles and practices of program and project planning with the ability to work with internal staff and external contractors to facilitate and coordinate concessions performance and construction project activities.
6. Ability to exercise independent judgment and initiative within established guidelines including the use of tact and diplomacy in dealing with difficult and sensitive people issues and situations.
7. Ability to understand interpret and respond to tenant and other customer and stakeholder needs and expectations; apply sound creative problem-solving techniques to resolve difficult concessions management issues and cultivate positive tenant relations and communications.
8. Ability to work extended hours and be on-call for tenants and concession operators during irregular airport operations.

EDUCATION/TRAINING:

1. Requires a Bachelors Degree in Business Administration Economic/Real Estate Development Supply chain Management Aviation Business or closely related field. Advanced degree preferred.

EXPERIENCE:

1. Minimum of five (5) years of professional experience in commercial property management asset management lease administration or a closely related field.
2. Two or more years of experience in airport transportation public sector or governmental environment preferred but not required.
3. Familiarity with retail or concessions programs small/disadvantaged business programs and/or commercial development in complex multi-tenant environments is preferred.
4. Proficiency with MS Office (Word Excel PowerPoint Outlook SharePoint) and virtual meeting platforms (e.g. Teams).
5. Strong communication skills including writing public speaking and presentation skills with ability to establish and maintain effective working relationships with Airport customers and employees as well as NAA leadership and employees.
6. Strong written public speaking and presentation skills with the ability to build effective working relationships with tenants internal stakeholders senior leadership and external partners.
7. Demonstrated ability to manage multiple priorities and deadlines think critically and monitor programs contracts and agreements to make well-supported recommendations to management.

CERTIFICATIONS:

1. Industry training and certifications in property management real estate or contract management (e.g. CPM RPA CCIM real estate license or similar) are preferred.

SPECIAL REQUIREMENTS:

1. Possess a valid drivers license and must meet NAA driving record requirements.
2. Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
3. Ability to successfully complete a criminal background check and other pre-employment requirements.

EQUIPMENT OPERATION:Motor vehicles standard office equipment mobile office devices two-way radio.

PHYSICAL & MENTAL DEMANDS:Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends in part on the specific requirements for the job the limitations related to disability and the ability of the hiring department to accommodate the limitations.

Normal job duties require the ability to reach lift bend and stoop in an office environment.

WORKING CONDITIONS/HAZARDS:Working conditions may result in some physical discomforts and/or moderate exposure to hazards due to temperature dust noise from aircraft and extensive hours during snow removal/abnormal operations.

DRIVING RECORD REQUIREMENTS: All drivers must be at least 21years of age licensed for at least 3years have the type of license required by their state for the vehicles operated and meet the following driving record standards.

• License is active and NOT suspended.

• Any employee or applicant who has been licensed in their state for less than 3 years must provide a copy of their previous driving record to Human Resources.

• An employee or applicant may have a North Carolina or Virginia drivers license as long as they reside in that state.

• An unacceptable DMV driving record includes the following violations during the most recent 3-year period:

Committing a Felony with a Motor Vehicle

DWI/DUI

Drug Offense

Eluding a Police Officer

Foreign citizens with no historical driving record available to us

Hit Run / Leaving the Scene of an accident

Lending an Operators License or Registration to Another

Open Container Violation

Passing a Stopped School Bus

Racing or Speed Contest Violation

Reckless Driving

Speeding 25 mph or more above speed limit

Suspended License History Drivers who have had 3 or more license suspensions as a result of moving violations

Temporary Operators Permit

Two or more at fault accident convictions

Vehicle Manslaughter/Homicide

Three or more moving violations within the past 12 months

Note: Texting or cell phone violations are considered moving violations because they increase the chance of being in an accident.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:It is the policy of the Norfolk Airport Authority (NAA) to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed sex marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition NAA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All Norfolk Airport Authority (NAA) employees are at-will under Virginia law and NAA personnel policies.

the Human Resources Department at for assistance.