Manager, Academic and Student IT Products

American University is a student-centered research institution located in Washington DC with highly-ranked schools and colleges internationally-renowned faculty and a reputation for creating meaningful change in the world. Learn more about American University

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Summary:

The Manager Academic and Student IT Products has a key leadership role within the Office of Information Technology. The Manager leads a team of 3 - 5 product managers and collaborates with cross-functional teams to ensure the successful implementation and optimization of the critical enterprise applications including the Enterprise Resource Planning (ERP) system Workday. The Manager and team collaborate on the technology needs of academic and student facing departments across the university including admissions financial aid housing international student and scholar services student finance student records and other offices within the Office of Enrollment Office of Inclusive Excellence Academic Affairs and Student Affairs divisions. The incumbent prioritizes initiatives manages resource allocations grows and mentors individual team members influences groups both inside and outside their direct span of control and understands the product roadmaps and how they intersect with university priorities. As a hands-on manager the incumbent develops a deep understanding of the business area they support and lays out a product vision and strategy that delivers value addresses necessary fixes and enhances functionality in support of university priorities. This position combines both leadership skills and the creativity of being a strategic analyst while working directly with software vendors and internal teams to design and deploy technology solutions across the university in alignment with institutional priorities.

Essential Functions:

1.) Team Leadership

• Manage a team of 3 - 5 product managers.

• Provide leadership direction guidance mentoring and support to team members for optimal performance and productivity.

• Manage resource allocations to balance workloads and day-to-day responsibilities with consideration of team member strengths expertise and professional growth.

• Continuous improvement of product management practices and procedures.

• Conduct performance appraisals to confirm staff alignments with university and departmental goals as well as promote staff development.

2.) Senior Workday Analyst

• Configure maintain troubleshoot and enhance enterprise systems such as Workday to meet the organizations policies requirements procedures and best practices.

• Create customize and maintain reports dashboards and analytics to support data-driven decision-making.

• Provide support to enterprise application users on system functionality and best practices.

• Collaborate with key stakeholders and IT colleagues to ensure accurate data management reporting integrations and process efficiency.

• Manage scheduled releases facilitate testing and issue resolution track areas of concern or failure ensure adoption of new features and functions.

• Continuously seek opportunities to optimize processes and workflows.

3.) Stakeholder Collaboration and Communication

• Establish strong partnerships with key stakeholders to understand their technology needs and gather requirements.

• Act as liaison between IT and business units ensuring effective communication and alignment.

• Understand business practices to anticipate and support the product domains technology needs.

4.) Product Management

• In collaboration with stakeholder leadership develop and maintain the product roadmap aligned with the institutions goals and priorities.

• Lead the continuous enhancement and delivery of new product functionality by gathering prioritizing and documenting requirements and supporting the delivery process by representing the customer and performing analysis and testing as needed.

• Create and maintain the product backlog of epics and user stories ensuring alignment with institutional priorities.

• Stay updated on industry trends and best practices in higher education enterprise applications.

• Provide input to the budgeting process.

5.) Vendor Management

• Manage relationships with software vendors and service providers ensuring that products and services meet the institutions requirements and standards and that contractual obligations are met.

6.) Enterprise Architecture Standards

• Ensure that IT products and solutions adhere to enterprise architecture standards including but not limited to information security and compliance standards.

Supervisory Responsibility:

• This position supervises 3 - 5 product managers.

Competencies:

• Serving Customers.

• Displaying Creativity.

• Prioritizing and Organizing.

• Acquiring and Analyzing Information.

• Supporting Coworkers.

• Managing Performance.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• This position works 35 hours per week Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.

• This position requires flexibility in the employees work schedule as they must be reasonably available to address production emergencies or critical incidents with the potential for interrupted nights and weekends.

• This position is expected to be on call and available to address emergency IT issues during unplanned closures or emergencies.

• OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term. Requests for support peak during these times and system availability is also critical which requires all staff members to be working during these times.

Salary Range:

• $125000.00 - $130000.00 annually.

Required Education and Experience:

• Bachelors degree or equivalent.

• 5 - 8 years of relevant experience.

Preferred Education and Experience:

• Bachelors degree.

• 8 - 10 years of relevant experience.

Additional Eligibility Qualifications:

• Applicants must submit a resume and cover letter as part of their application.

• Excellent leadership and team management skills.

• Demonstrated interpersonal and communication skills.

• Ability to collaborate effectively at all levels of the organization.

• Proven ability to direct the activities of others in time sensitive critical projects.

• Ability to mentor staff for success and professional growth.

• Proven analytical and problem-solving skills.

• Experience with enterprise applications and related practices from requirements to delivery on projects that include new product versions and enhancements.

• Experience with agile and/or waterfall project management methodologies.

• Demonstrated ability to work effectively with cross-functional teams.

• Experience developing business cases and writing functional requirements.

• Proficiency in reporting tools and workflow process.

• Experience with ERP or CRM systems is preferred.

• Experience working in a higher education institution is preferred.

• Vendor management experience is a plus.

• Knowledge of data privacy and security regulations (e.g. FERPA GDPR) is a plus.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package.Click here to learn about American Universitys unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia Maryland or Virginia or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University please log intoWorkdayand select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site email.

American University is an equal opportunity affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race color national origin religion sex (including pregnancy) age sexual orientation disability marital status personal appearance gender identity and expression family responsibilities political affiliation source of income veteran status an individuals genetic information or any other bases under federal or local laws (collectively Protected Bases) in its programs and activities.