Managed Service Engineer

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Job Overview
Managed Services Engineer provides engineering level support of managed services to Business customers. This includes the investigation and troubleshooting of chronic complex unresolved issues and/or overall product related troubles including configuration changes as needed. Fundamentals for the role include IP Networking routing protocols Wireless technology.

This role requires a combination of technical communication and organizational skills to effectively meet the needs of Business customers and maintain their systems. Strong problem-solving skills combined with the ability to effectively communicate to Business customers of all levels (up to and including executives) is a necessity.

Job Responsibilities:

Troubleshooting and Problem Solving

• Identify analyze and resolve technical issues.
• Use of diagnostic tools and techniques to diagnose problems.
• Creative problem-solving to address unexpected challenges.
• Work with cross functional teams including engineers and other support as needed to resolve
  

Monitoring and Maintenance

• Skill in setting up and configuring monitoring tools to track system health and performance.
• Coordinate software upgrades when required and ensure pre and post check steps are followed.
• Proactive monitoring identification and resolution of potential bottlenecks or vulnerabilities.

Configuration Documentation and Reporting:

• Thoroughly document configurations changes and troubleshooting steps.
• Provide detailed incident reports and regular performance reports to clients as needed.
• Maintain an up-to-date knowledge base for common issues and resolutions.

Customer Service and Communication

• Ability to explain complex technical concepts to non-technical Business Customers in a clear and understandable manner.
• Active listening to gather detailed information about issues and requirements.

Education:

• High School Diploma/GED (Required)
• Associates Degree STEM Program
  College Degree and/or 2-Years relevant work experience
  (Preferred)
• Managed Services Certifications:
  SASE Managed Meraki (Preferred)

Work Experience:

• Ability to quickly identify analyze and resolve technical issues.
• Proficiency in the specific technologies platforms and systems your service supports.
• Strong understanding of networking concepts protocols and configurations.
• Knowledge of cloud computing platforms such as AWS Azure or Google Cloud.
• Familiarity with cybersecurity best practices and tools.
• (Required)
• 4-7 years Experience in Telecommunications
• IT/Network Administration (Required)

Knowledge Skills and Abilities:

• Network Troubleshooting
• Experience involving wireless network mobility and application troubleshooting skills
• Experience with layered communication protocols system administration roles enterprise security architectures and principles IP and MPLS networks and Wi-Fi networks and design
• (Preferred)
• Communication Strong Verbal and Written
• Ability to explain complex technical concepts to non-technical Business Customers (at all levels including executives) in a clear and understandable manner.
• Active listening to gather detailed information (Required)
• Organization
• Efficiently manage tasks and prioritize workload to meet service level agreements (SLAs).
• Keep track of multiple client accounts tasks and projects simultaneously.
• Plan and execute tasks to minimize downtime and disruptions.(Required)
• Problem Solving Logical thinking and adept troubleshooting skills (Required)
• Security Knowledge of cybersecurity best practices including firewalls intrusion detection systems and security policies (Required)
• Learning and Development
• Stay updated with emerging technologies and industry trends.
• Quickly learn and adapt to new tools systems and software.
• Respond effectively to changing client needs and evolving technical landscapes.(Required)

• Computer Network Operations Proficient in Microsoft suite (Required)
• Collaboration Easy to collaborate with and take the lead as needed (Required)
• Project Management
• Excellent organizational communication presentation Execution and multi-tasking skills
• Keep track of multiple client accounts tasks and projects simultaneously.
• Plan and execute tasks to minimize downtime and disruptions.(Required)
• IP Working knowledge of IP (Required)
• Valid drivers license and safe driving record (Preferred)

• Licenses and Certifications:
• Cisco CCNA Cisco CCNP Cisco CCENT CompTIA A CompTIA Network CompTIA Security MCP MCP1 MCSE WCNA etc. (Preferred)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $69200 - $124900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.