JOBPURPOSE:

Maintenance Technicians perform a variety of responsibilities including work orders grounds and common area clean up and maintenance and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidentsguestsemployeesandcontractors.
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
• Ensuringthecleanconditionofthecommunityatalltimes.
• Maintainingthemaintenanceshopaccordingtopolicy.
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
• Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance to receive a daily list of assignments and direction from Maintenance Supervisor.
• Timekeeping:Keep a record of hours utilizing company provided authorization to work overtime from Maintenance Supervisor or Community Manager.
• Common Area Inspection/Pick-up:Walk Common areas daily before 9 be diligent to look for maintenance issues.
• Peak Day Trash Pickup:At direction of Maintenance Supervisor inspect all grounds and ensure cleanliness.
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor complete turns:
  1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
  2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
  3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.

• Workorders:24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor change out vendor lock for newly keyed lock once a unit has been leased and move-in is in CSR.
• On Call: Provide on call coverage during non business hours as directed by Maintenance Supervisor. On larger properties on call duties are rotated amongst all maintenance staff.
• BreezewayCleanliness: Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisorlogandmaintainpoolchemicals daily according to local code.
• Logs: At direction of Maintenance Supervisor maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
• Weekend Coverage: Per schedule provided by Maintenance Supervisor provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

• ScheduledInspections: Direction of the Maintenance Supervisor perform following duties on a monthly basis:
  1. Car Checks
  2. BreezewayInspections
  3. SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety ways of doing things and improved cost control.

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor replace filters on a quarterly basis and inspect units for mold and other problems during filter notice in each unit reiterating community policies regarding trash recycling and proper HVAC operation (standard letter).
• Equipment Inventory:Ensure proper equipment is kept in missing/broken equipment immediately to Maintenance in the verification of inventory as Maintenance Supervisor of any needed equipment/supplies.
• Education:KeepMaintenance Supervisor updatedon educationand certification and required licenses and certifications are kept current.

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvendersstatusandadherencetoschedule.
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

• WorkingknowledgeofelectricplumbingHVACandbasicconstruction.
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
• to write simple to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.
• Abilitytoaddsubtractmultiplyanddivideinallunitsofmeasureusingwholenumbers common fractions and decimals.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwrittenoral or diagram form.
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patienteven-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobeoncallweekendsandafterhours

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

• CertifiedHVACasrequired.
• Validdriverslicenseandproofofinsurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:(Thesearethequantitativeandqualitativemeasures that this role will be evaluated and held accountable for).

CooperationInfluenceTeamwork&BusinessRelationships25%

• Collaboration&Teamwork20%
• Cooperation20%
• CustomerService20%
• Influence20%
• Internal/ExternalRelationships20%

DecisionMaking/Initiative25%

• Analytical&ProblemSolving16.67%
  • Decisive16.67%
  • PracticalJudgment16.67%
    • Action-Oriented16.67%
    • Confidence&RiskTaking16.67%
    • Effort&SelfDevelopment 16.67%

JobKnowledgeand/orJobSpecificSkills25%

• JobKnowledge16.67%
• Reporting16.67%
  • Multi-Tasking16.67%
    • WorkQuality16.67%
    • WorkQuantity16.67%
      • Creativity&Productivity16.67%

Professional/Technical/CommunicationSkills25%

• Ethics&Values14.29%
• Integrity14.29%
  • Perseverance&Determination14.29%
    • Reliability&Punctuality14.29%
    • TimeManagement14.29%
    • Approachability&Composure14.29%
    • Verbal&WrittenCommunication14.29%

Working environment and physical demands:

XOffice environment X Outdoors environment

X Mechanical facility X Changing weather conditions

X Toxic or caustic chemicals X Odors or fumes

X Electrical current X Loud machine/Equipment noise

X Above ground level X Confining spaces

PhysicalDemands: