Maintenance Superintendent

Maintenance Superintendent

Full-Time Competitive Compensation (Senior-Level)

About The Role

We are seeking a high-level hands-on Maintenance Superintendent to lead operations at a 324-unit multifamily community on Long Island.

This role is designed for a proven operator who can take ownership of maintenance performance implement structure and uphold high standards across both physical operations and resident experience.

You will be trusted to lead problem-solve and execute without micromanagement.

What Youll Be Responsible For

• Lead all day-to-day maintenance operations across a fully occupied residential community
• Take a hands-on role in diagnosing and resolving complex maintenance issues
• Manage and prioritise work orders and ticket flow ensuring requests are addressed promptly thoroughly and professionally
• Maintain clear consistent documentation and communication across all service activity
• Oversee and actively participate in apartment turnovers ensuring speed quality and consistency
• Establish and maintain preventative maintenance systems and inspection routines
• Coordinate vendors and hold them accountable for quality safety and timely completion
• Maintain organisation and control of tools equipment and inventory
• Identify operational gaps proactively and implement solutions independently
• Serve as a visible and professional point of contact for residents when needed
• Ensure all resident interactions reflect a high standard of service respect and accountability
• Handle service issues with a problem-solving mindset maintaining composure in a live residential environment

Team & Environment

You will lead a lean efficient team which may include:

• Work order/ticket coordinator
• Labourer/maintenance support

This role requires someone comfortable wearing multiple hats working in the field daily while maintaining oversight of operational systems and communication flow.

What Were Looking For

• 10 years of experience in multifamily maintenance construction or building operations
• Strong hands-on expertise in:
  • Plumbing
  • Carpentry
  • General building systems and repairs
• Demonstrated experience managing work order systems and service request workflows
• Proven ability to communicate effectively with both residents and internal teams
• Ability to prioritise troubleshoot and execute independently in a fast-paced occupied environment

Who You Are

• You take ownership and stay ahead of problems
• You are structured and organised especially in managing tickets and follow-through
• You maintain clear professional communication even under pressure
• You lead by example and are comfortable working in the field alongside your team
• You hold high standards for workmanship and service quality

What Success Looks Like (First 90 Days)

• Work order backlog stabilised; response and resolution times improved
• Clear structure implemented around ticket tracking communication and follow-up
• Turnover process becomes more efficient consistent and quality-driven
• Resident service experience becomes more predictable professional and well-communicated
• Preventative maintenance gaps identified and addressed

Why This Role Stands Out

This is an opportunity for an experienced superintendent who wants:

• Real responsibility and autonomy
• A role where both operational performance and resident experience are equally valued
• The ability to implement structure and make a measurable impact in a lean operation

Candidates outside Long Island are welcome to apply if they can reliably meet the demands of the role.