Maintenance Manager Housing
Job Location:
Washington, DC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
AtPlacemakr exceptional resident experiences depend on safe functional and well-maintained homes. As the Maintenance Manager your mission is to ensure maintenance needs across your assigned housing portfolio are addressed quickly consistently and with a commitment to exceptional service.
Around here no two days look the same (which is exactly how we like it).Youllbalance competing priorities build strong partnerships coordinate across multiple property management companies and ensure maintenance issues are resolved efficiently while minimizing disruption to residents. Whetheryourecollaborating with building engineering teams supporting Resident Ready activitiesmonitoringwork order performance or resolving operational challengesyoullserve as the connector that keeps maintenance operations moving.
Reporting directly to the General Manageryoullpartner closely with Housing Coordinators the Housing Program Manager Resident Experience Housekeeping and property management teams to ensure maintenance operations support Resident Ready standards contractual service expectations and an exceptional resident experience.
Success in this role requires outstanding communication relationship management organization and operational trust with property partners foster accountability across multiple stakeholders and proactivelyidentifyopportunities to improve service delivery and operational performance.
This is a full-time position that requires open availability for flexible scheduling including early mornings eveningsweekendsand holidays on a rotational basis and as the needs of the business call for it.As an integral member of the leadership team responsible for thetimelyresolution of maintenance issues you willbe requiredto work rotational on-call shifts asdeterminedby management and the needs of the business.
This position requires regular travel between assignedPlacemakr-managed communities throughout the Washington metropolitan Managers should expect to spendthe majority oftheir time traveling between assigned communities inspecting residences coordinating maintenance activities meeting with property management partners verifying completed work and supporting operational teams.
Own the overall performance coordination and accountability of maintenance operations across your assigned portfolio ensuringtimelyresponse quality repairs and exceptional service for residents.
Build andmaintainstrong working relationships with property management companies engineering teams vendors and operational partners across multiple communities.
Coordinate maintenance activities with on-site property management teams to ensure work orders preventative maintenance and Resident Ready priorities are completed efficiently.
Partner closely with Housing Coordinators and the Housing Program Manager to support Resident Ready timelines and minimize delays to resident arrivals.
Monitor maintenance response times completion times and service quality while driving accountability for established service level expectations.
Proactivelyidentifyoperational gaps recurring maintenance concerns and process improvements that enhance service delivery and resident satisfaction.
Escalate unresolved maintenance issues appropriately while coordinating resources to ensuretimelyresolution.
Conduct regular site visits to build relationships review maintenance performance and verify quality of completed work.
Coordinate vendor communications and oversee third-party service providers supporting the housing portfolio.
Partner with Resident Experience Housekeeping and Property Leadership to communicate maintenance priorities and ensure seamless coordination across departments.
Maintainaccuratemaintenance reporting work order tracking operational documentation and compliance records.
Ensure compliance with client requirements company policies confidentiality standards safety procedures and Standard Operating Procedures.
Support emergency response efforts and operational incidents requiring maintenance coordination.
Provide hands-on operational support wherever needed recognizing that great leadership means supporting your team when it matters most.
Additionalduties and responsibilities as assigned. AtPlacemakr this phraseisnta catch-allitsthe way we work.
Four or more years of experience in skilledlabor facilities engineering ormaintenanceoperations management in a property management hospitality multi-familyhousingor similar operational environment
CFC Universal certificationrequired
Engineering/HVAC License not needed but preferred
Previousleadership experience coordinating maintenance operations vendors or cross-functional teams.
Youhave the ability towork on-call shifts consistently based on the needs of the business.
Demonstrated ability to build productive relationships and influence teams without direct reporting authority.
A valid unrevoked drivers license for the ability to drive to and fromPlacemakrproperties daily as needed. Company vehicle will be provided throughout the working day.
Strong knowledge of building systems preventative maintenance principles work order management and maintenance operations.
Maintain a safe working environment by consistently following and enforcing safety procedures implementing preventative maintenance plans conducting routine safetyinspections and ensuring team members adhere toestablishedsafety standards.
Excellent organizational and project coordination skills with the ability to manage priorities across multiple communities.
Strong communicationand relationship-building skills with the ability to collaborate effectively with property management companies vendors residents and operational teams.
Demonstrated ability tomonitoroperational performanceanalyzetrends and drive accountability for service expectations.
Excellent problem-solving skills and the ability to remain calm while managing competing priorities and urgent situations.
High degree of professionalism integrity accountability and discretion when handling sensitive resident client partner and company information.
Comfortable learning andutilizingmultiple technology platforms and operational systems.
You embody our Property Team Mission ofCustomer Consistency and Community (Norms).
You lead by example and embody the core values ofPlacemakr. You Own It. You Make It Better. You Treat People Right.
Maintenance Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Maintenance Managers and an exceptional resident experience.
- Competitive salary
- Company stock options
- 401k 4% employer matching program
- Medical Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year with the flexibility to use it roll it over or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year so you can celebrate what matters most to you!
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus discounts to stay at select Placemakr properties all over the US
Required Experience:
Manager
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
