Maintenance and Operations Manager

In Places we dont sit back and let things happen we make things happen and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apples workplaces and workplace services. We develop and manage Apples global real estate portfolio lead all related capital construction projects provide outstanding facilities and site services develop and lead sustainability initiatives to reduce the environmental impact of all Apple Facilities including commute and renewable energy programs and do everything we can to ensure the health and safety of all Apple personnel facilities and customers in our facilities around the Maintenance team is essential to ensuring our facilities operate smoothly and meet the high standards expected at Apple. We are dedicated to delivering world-class maintenance services with a relentless attention to detail and an unwavering commitment to the customer experience because every space we maintain is a direct reflection of the Apple brand. As Apple continues to evolve the way work gets done our Facilities team is at the forefront integrating emerging technologies data-driven decision making and AI-enabled tools to anticipate needs eliminate inefficiencies and continuously raise the bar for operational performance and service are seeking a hands-on skilled motivated and forward-thinking leader to join our team as the Maintenance and Operations Manager. This individual will be someone who not only excels at executing day to day operations and leading front-line teams but who holds customer experience as a core value brings a relentless eye for detail and has the drive to apply creative technology forward solutions to complex Facilities challenges across the region.n

The Maintenance and Operations Manager will guide the execution of preventive and corrective maintenance programs lead a team of maintenance supervisors individual contributors and technicians and coordinate vendor and compliance activities within assigned to an inclusive environment through respecting each others differences and having the curiosity to and maintain excellent relationships with various an exceptional customer experience across all facilities touchpoints treating every employee guest and partner interaction as an opportunity to reflect the highest standards of Apple quality and a relentless attention to detail in all areas of responsibility from the physical condition and presentation of facilities to the quality of work order execution vendor performance and team communications continuously identifying and closing gaps before they impact the customer experience. ntManage and mentor maintenance supervisors and individual contributors supporting their development and ensuring consistent team performance across assigned day to day maintenance operations ensuring work tasks are executed and closed on monitor and report on maintenance KPIs escalating trends risks and performance gaps to real time tracking and resolution of maintenance tickets minimizing in the coordination and performance monitoring of third-party vendors ensuring adherence to service agreements and Apple regulatory and compliance readiness ensuring safety protocols are upheld across all supervised as a first point of escalation for operational incidents working to drive swift resolution and escalating P1 incidents to senior leadership as regular coaching and performance management sessions with direct cross functionally with internal departments contractors and partner teams to ensure seamless service preventive maintenance optimizations and operational the exploration and adoption of AI tools and emerging technologies to modernize maintenance workflows enhance predictive maintenance capabilities and reduce reactive service demand. ntLeverage AI driven insights and operational data to proactively identify facility risks optimize resource allocation and inform maintenance planning decisions. ntIdentify opportunities to automate routine reporting ticket triage and communications through intelligent tooling freeing the team to focus on higher value operational work. ntCultivate a culture of innovation within the maintenance team by encouraging creative problem solving piloting new approaches and sharing learnings across the broader Places organization. n

7 years of experience in commercial building maintenance or industrial environments Facilities Operations or equivalent demonstrated school diploma or equivalent with technical training or communication leadership and problem-solving ability to manage multiple priorities in a dynamic in maintenance logistics safety standards and vendor attention to detail with strong organizational skills able to identify and address gaps in quality presentation and service delivery before they affect the customer commitment to customer service excellence with a proven ability to hold teams accountable to the highest standards of responsiveness quality and curiosity and comfort with emerging technologies including AI tools digital platforms and data driven workflows. nAbility to work onsite in our local office 5 days per weekn

Proficient in Apple tools and systems including Spreadsheets Box and ability to quickly grasp new technology and complex written and verbal communication across all organizational managing supervisory staff and fostering team record of managing performance metrics and driving improvement mindset with a proactive solutions-oriented success managing multiple projects and priorities in a fast paced results driven track record of delivering exceptional customer service in a Facilities or Operations environment setting the standard for the team and continuously seeking ways to elevate the end user experience. nHands on experience leveraging AI tools such as generative AI predictive analytics platforms or intelligent automation to improve operational efficiency reporting or decision making. nTrack record of identifying operational pain points and designing or deploying innovative technology forward solutions to address them. nAbility to translate raw operational data into actionable insights and to communicate those findings clearly to both technical and non-technical stakeholders. nExperience building or contributing to internally developed tools dashboards or applications that improve team visibility and performance. nA bias for action.n