Mailroom Assistant Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary:

The Assistant Manager oversees all daytoday operations of the Mail Center and Loading Dock for a fastpaced production environment. This role is responsible for managing a team of nine fulltime employees ensuring timely and accurate mail processing package distribution shipping/receiving and dock operations. The manager will drive service excellence operational efficiency safety compliance and strong client relationships across the facility.

Responsibilities:

• Support the Site Manager in overseeing all daytoday operations of the Mail Center ensuring timely and accurate processing of inbound and outbound mail parcels and courier activity
• Assist in supervising a team of fulltime employees providing daily direction workflow coordination coaching and performance support
• Maintain operational coverage across a large multifloor facility ensuring consistent service levels proper staffing and adherence to established SOPs
• Oversee internal mail distribution routes package delivery schedules and customer service interactions with internal departments and production teams
• Support loading dock operations including vendor coordination freight intake staging and compliance with safety and security protocols
• Monitor productivity metrics service levels and operational KPIs; escalate issues and recommend process improvements to the Site Manager
• Assist with training new employees reinforcing safety standards and ensuring proper use of mailroom equipment and technology
• Serve as a secondary point of contact for client inquiries service escalations and operational problemsolving
• Ensure compliance with company policies chainofcustody requirements and all mail handling and shipping regulations
• Provide coverage for the Site Manager during absences and support business continuity during peak periods or highvolume events

Loading Dock Oversight

• Manage all loading dock activity including freight deliveries equipment movement and vendor access.
• Ensure safe and efficient dock operations in compliance with OSHA and sitespecific safety protocols.
• Oversee scheduling staging and documentation for all inbound/outbound shipments.
• Partner with facilities security and production teams to support largescale deliveries and timesensitive logistics.

Operational Management

• Maintain inventory of mailroom and dock supplies equipment and materials.
• Monitor and report on KPIs productivity and service metrics.
• Identify process improvements to enhance efficiency accuracy and customer experience.
• Ensure compliance with company policies security protocols and industry regulations.
• Manage vendor relationships for shipping carriers courier services and equipment providers.

GED or High School Dipolma required

35 years of experience in mailroom logistics facilities or operations management.

Prior experience supervising a team in a fastpaced or productiondriven environment.

Strong knowledge of shipping carriers mail processes and dock operations.

Excellent communication leadership and problemsolving skills.

Ability to manage multiple priorities and maintain service quality under tight deadlines.

Familiarity with safety standards OSHA guidelines and materialhandling best practices.

Required Experience:

Manager