Machine Troubleshooting Support Coordinator (Electrical Experience)

Lantech

Job Location:

Louisville, KY - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Coordinator

Onsite in Louisville KY M-F

Starting at $22/hr

About Lantech
Lantech is the global leader in stretch wrapping technologyand the original inventor of the rotary stretch wrapper. For decades weve continued to innovate with performanceenhancing technology that sets the industry standard. Were also leaders in robust efficient case and tray handling equipment. Today Lantech machines operate worldwide supported by a global service network and multilingual technical support.

What Youll Do

As aTechnical Support Coordinatorat Lantech youll be a key problem-solver supporting our customers and internal teams by diagnosing and resolving technical issues across our full product line. Youll work hands-on with controls-based systems while delivering excellent customer support.

You will:

Provide technical support via phone email and video to customers field service technicians spare parts coordinators and internal teams.
Troubleshoot and document electrical mechanical and programming-related issues.
Collaborate cross-functionally with Engineering Manufacturing Sales and other teams to develop effective solutions.
Manage and follow up on open service tickets to ensure timely resolution.
Ensure service tickets are fully documented including all troubleshooting steps communications and supporting data.
Program and support PLCs HMIs VFDs light curtains and related control components for the Parts team.
Submit requests for warranty and contract parts including quotes based on field service technician needs.
Participate in a rotating schedule to provide early or late shift coverage (10:00 AM7:00 PM) and periodic after-hours support which may include onsite assistance such as programming parts or removing components from machines on the production floor.

What Were Looking For

Required Qualifications:

35 years of experience servicing testing maintaining or troubleshooting controls-based industrial equipment.
Strong technical aptitude with a detail-oriented self-motivated approach.
Excellent customer service skills and a professional communication style.
Ability to read and interpret mechanical and electrical drawings.
Strong written and verbal communication skills.
Proficiency with Microsoft Office (Word Excel Outlook).

Education:

Associates degree in a technical field preferred; equivalent experience (minimum of 5 years) will be considered.

Preferred Skills:

Experience troubleshooting RSLogix 500 and RSLogix 5000 PLC logic.
Familiarity with WinMan software.

Why Youll Love Working at Lantech
We believe great work happens when people feel supported challenged and valued.

What we offer:

Job Stability: A growing essential manufacturing business with longterm career opportunities
Competitive Pay
Quarterly Profitability Bonus
Comprehensive Benefits: Medical dental vision paid life insurance short and longterm disability
401(k) with Company Match
Generous Time Off: PTO paid vacation and 8 paid holidays per year
Casual Dress Code
Collaborative PeopleFirst Culture

Come stretch your career with Lantechwhere innovation meets opportunity

#HP

Required Experience:

Technical Support CoordinatorOnsite in Louisville KY M-FStarting at $22/hrAbout LantechLantech is the global leader in stretch wrapping technologyand the original inventor of the rotary stretch wrapper. For decades weve continued to innovate with performanceenhancing technology that sets the industr...