Mac Engineer

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.

Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring managing updating securing and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Duties to include:

• Use industry enterprise management tools to configure manage update and support Apple Mac devices including servers desktops laptops iPads and iPhones.
• Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
• Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching including use of STIG Viewer.
• Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
• Install test evaluate and support new versions and updates of Mac hardware software and operating systems.
• Diagnose and resolve highly complex Mac system configurations operating issues and error messages.
• Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
• Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
• Provide hands-on and remote support for Mac equipment configure and deploy PIV-secured Mac laptops and support Outlook DoD Enterprise Email certificate publishing and printer setup.
• Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
• Provide clear two-way communication and keep management informed of technical plans risks progress and completed work while ensuring full ticket resolution.

• Advanced knowledge of enterprise macOS administration Apple hardware and software Mac servers and enterprise management tools.
• Experience implementing DISA Security Technical Implementation Guides using STIG Viewer and performing Information Assurance scanning patching and secure configuration activities.
• Experience supporting Active Directory integration Mobile Device Management asset management user and machine deployment and enterprise Apple lifecycle activities.
• Ability to diagnose and resolve highly complex Mac configurations operating system issues software problems and error messages.
• Knowledge of NMED/MEDCOI migration support PIV-secured Mac deployment Outlook DoD Enterprise Email certificate publishing and printer configuration.
• Strong quality assurance documentation customer-service oral communication written communication and cross-functional coordination skills.
• Clearance: Active secret clearance
• Certifications: CompTIA Security or an equivalent certification required before accessing the network. Apple Certified Support Professional (ACSP) Jamf or equivalent certifications are highly recommended.
• Education: Bachelors degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
• Experience: A minimum of three (3) years of experience administering and supporting Apple Macintosh/macOS systems in an enterprise environment. Demonstrated experience with macOS configuration troubleshooting software installation and deployment Apple device management MDM technologies network connectivity user account management system security patch management and hardware/software troubleshooting. Required experience with Apple Business Manager Jamf Microsoft Intune or equivalent Apple device management technologies. Knowledge of cybersecurity practices applicable to macOS environments and the ability to maintain system documentation inventories configurations and security compliance.
• Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation sit stand use computers and monitors and perform duties in an office and technical environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion such as moving Apple computers monitors servers peripheral equipment or a case of paper.

Compensation and Benefits: The salary range for this position is $depending on experience.

The company offers the following benefits to permanent full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please email or call . Please provide your contact information so we can assist you.

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