Luxury Sales Manager

Luxury Sales Manager

Paretti Jaguar Land Rover New Orleans Metairie Louisiana

Position Summary

The Sales Manager is responsible for leading motivating and developing the sales team while driving new and pre-owned vehicle sales customer satisfaction profitability and overall dealership performance.

This position plays a key role in creating an exceptional personalized luxury automotive experience for every Jaguar and Land Rover client. The Sales Manager will lead by example and maintain the highest standards of professionalism integrity product knowledge customer service and attention to detail while representing the premium image and values of Paretti Jaguar Land Rover New Orleans.

Essential Responsibilities

Lead coach and inspire the sales team to achieve and exceed monthly sales customer satisfaction and profitability goals.

Manage the day-to-day operations of the sales department and maintain a professional organized and customer-focused environment.

Create a welcoming polished and luxury-focused showroom experience.

Set the standard for professionalism client engagement product knowledge and follow-through.

Deliver a personalized high-touch experience to every client from initial contact through vehicle delivery and follow-up.

Assist Sales Executives with customer presentations product demonstrations negotiations trade evaluations and closing opportunities.

Build and maintain long-term relationships with customers to encourage repeat and referral business.

Monitor sales performance inventory leads appointments showroom traffic customer follow-up and sales activity.

Ensure all customer interactions reflect the standards and expectations of a luxury automotive brand.

Maintain strong knowledge of current Jaguar and Land Rover products features technology options accessories incentives and programs.

Conduct regular sales meetings coaching sessions and one-on-one performance reviews.

Train mentor and develop Sales Executives in luxury selling techniques product knowledge client retention professional presentation and customer follow-up.

Work closely with Finance and Insurance to ensure a smooth and professional transition from the sales process through vehicle delivery.

Partner with Service Parts and other dealership departments to provide clients with a seamless ownership experience.

Monitor customer satisfaction and CSI results and take proactive steps to address concerns and improve the client experience.

Review sales reports gross profit closing ratios lead conversion appointment performance and other key performance indicators.

Develop sales strategies and establish objectives in coordination with dealership leadership.

Assist with recruiting interviewing onboarding training and retaining high-quality sales professionals.

Ensure all sales staff follow dealership policies procedures manufacturer standards and applicable laws and regulations.

Maintain high standards for vehicle presentation showroom appearance and overall dealership image.

Assist with inventory management pricing strategies vehicle merchandising and monthly sales objectives.

Ensure accurate and timely completion of all required sales documentation.

Handle escalated customer concerns with professionalism discretion and a solution-oriented approach.

Promote a culture of teamwork accountability integrity and excellence throughout the sales department.

Maintain strong communication with dealership leadership regarding sales performance opportunities challenges and staffing needs.

Perform other duties and responsibilities as assigned by dealership management.

Luxury Client Experience

The Sales Manager understands that luxury automotive sales extend beyond the vehicle itself. Every interaction should be personalized and professional with careful attention to each clients individual needs and expectations.

The Sales Manager is responsible for ensuring that every customer receives a seamless and memorable experience that builds trust and confidence in both the Jaguar and Land Rover brands and Paretti Jaguar Land Rover New Orleans.

Leadership Expectations

The successful candidate will lead by example and demonstrate:

Professionalism integrity and accountability.

Strong leadership and communication skills.

A polished and professional demeanor appropriate for a luxury automotive environment.

Exceptional attention to detail.

Strong negotiation sales and closing abilities.

The ability to build and maintain lasting client relationships.

A commitment to exceeding customer expectations.

The ability to coach motivate and develop a high-performing sales team.

A strong work ethic and commitment to achieving dealership objectives.

A positive team-oriented attitude.

Qualifications

Previous automotive sales management experience strongly preferred.

Luxury automotive sales or management experience strongly preferred.

Ability to backfill Finance Manager role as demand dictates.

Proven ability to achieve sales customer satisfaction and profitability objectives.

Strong understanding of automotive sales processes and dealership operations.

Experience with CRM systems lead management and customer follow-up.

Strong communication negotiation and interpersonal skills.

Excellent organizational and time-management abilities.

Ability to work effectively in a fast-paced results-oriented environment.

Professional appearance and demeanor.

Valid drivers license and acceptable driving record.

Work Environment & Schedule

This is a full-time dealership management position. The Sales Manager must be available during dealership operating hours including Saturdays and other weekends as required as well as additional hours necessary to meet business and customer demands.

Compensation & Benefits

Compensation will be provided in accordance with the dealerships current Sales Manager pay plan. Eligible benefits and other employment-related offerings will be provided in accordance with dealership policies and applicable eligibility requirements.

Paretti Family of Dealerships offers a competitive compensation and benefits package based on experience and performance.

Benefits may include:

Competitive management compensation

Performance-based incentives

Medical dental and vision insurance

401(k) plan

Paid time off

Employee vehicle purchase opportunities

Employee discounts

Training and professional development

Career advancement opportunities

Paretti Family of Dealerships is an Equal Opportunity Employer.