Luxury Residential General Manager – The Rocklyn | NYC

Bushburg Properties Inc. is seeking an experienced and highly motivated Luxury Residential Property General Manager to lead the day-to-day operations of The Rocklyn at 20 Rockwell Place a premier luxury residential property in Brooklyn.

This is a hands-on leadership position for an experienced General Managerwho understands luxury residential operations and knows how to lead teams manage building performance maintain exceptional resident experiences and drive operational and financial results.

The ideal candidate is a strong people leader with experience managing a luxury high-rise multifamily residential or large-scale property and is comfortable overseeing all aspects of building operations.

Property Operations & Management

• Oversee the day-to-day operations and overall performance of the property.

• Lead and manage property management maintenance concierge and other on-site teams.

• Establish and maintain high standards for luxury residential property operations cleanliness service and presentation.

• Ensure the building amenities common areas and resident spaces are consistently maintained to the highest standards.

• Develop and implement operational procedures that improve efficiency service and resident satisfaction.

• Coordinate with internal departments and senior leadership to ensure smooth property operations.

Resident Experience & Customer Service

• Serve as a senior point of contact for residents and help ensure an exceptional luxury living experience.

• Build strong relationships with residents staff vendors and ownership.

• Address resident concerns and operational issues professionally and efficiently.

• Maintain a strong focus on resident retention customer service and resident satisfaction.

• Ensure the property consistently delivers the level of service expected in a luxury residential community.

Team Leadership & Staff Development

• Recruit train coach and develop on-site employees.

• Set clear expectations and hold team members accountable for performance.

• Create a positive professional and service-oriented workplace culture.

• Conduct staff meetings performance discussions and ongoing training.

• Ensure adequate staffing and effective scheduling to support property operations.

Financial & Budget Management

• Oversee the propertys annual operating budget financial performance and expense management.

• Monitor operating expenses and identify opportunities to improve efficiency and control costs.

• Review financial reports and work with leadership to achieve property goals.

• Assist with forecasting budgeting capital planning and financial reporting.

• Ensure expenses remain within approved budgets while maintaining property standards.

Maintenance Facilities & Building Operations

• Oversee building maintenance repairs preventative maintenance and capital projects.

• Implement and monitor preventative maintenance programs to protect the propertys physical condition and long-term value.

• Work closely with engineering maintenance teams and vendors to resolve building issues quickly and effectively.

• Ensure compliance with building safety requirements inspections and applicable NYC housing and real estate regulations.

• Monitor vendor performance and ensure contractors meet quality safety and service expectations.

Leasing & Property Performance

• Partner with leasing and management teams to support occupancy leasing performance and resident retention.

• Monitor property performance and identify opportunities to improve operations and resident satisfaction.

• Collaborate with ownership and senior management on property initiatives renovations capital improvements and strategic projects.

• 5 years of property management experience preferably in luxury residential multifamily high-rise or large-scale properties.

• Previous experience as a General Manager or similar leadership role.

• Proven experience managing and developing on-site teams.

• Strong knowledge of residential property management and building operations.

• Experience with budgeting financial reporting expense management and operational planning.

• Strong understanding of building maintenance preventative maintenance vendors and facilities operations.

• Knowledge of applicable NYC real estate housing building and safety regulations.

• Excellent communication leadership problem-solving and organizational skills.

• Strong customer service and resident relations experience.

• Ability to manage multiple priorities in a fast-paced residential environment.

• Strong attention to detail and a commitment to maintaining luxury property standards.

• Experience with property management software Microsoft Office and other operational systems.

• Bachelors degree in Real Estate Business Administration Hospitality Property Management or a related field is preferred but not required.

The successful General Manager will take ownership of the propertys overall performance and create a well-run financially responsible service-focused luxury residential community.

You will be successful in this role by:

• Leading a high-performing on-site team.

• Delivering an exceptional resident experience.

• Maintaining the propertys physical condition and luxury standards.

• Managing budgets and controlling operating expenses.

• Improving operational efficiency.

• Building strong relationships with residents vendors and internal teams.

• Ensuring compliance and operational excellence across the property.

This is an opportunity to take a leadership role at a high-profile luxury residential property and make a direct impact on the buildings operations team performance resident experience and financial success.

If you are an experienced Luxury General Manager looking for your next opportunity we encourage you to apply.

Apply today to join Bushburg Properties Inc. and lead the team at The Rocklyn.