Luxury Concierge Bell Person- Millennium Tower
San Francisco, CA - USA
Job Summary
- Serve as the first point of contact for residents and guests entering the lobby or calling the association.
- Maintain a professional appearance and demeanor at all times.
- Communicate politely and clearly both in person and over the phone.
- Possess a working knowledge of the Associations rules policies and procedures.
- Be familiar with the Associations amenities and surroundings to assist residents and guests effectively.
- Review and update post orders regularly.
- Leave detailed pass downs for incoming shifts.
- Collaborate with the General Manager to resolve issues related to the Front Desk.
- Continuously seek to improve the service provided to clients.
- Provide exceptional customer service to all residents and guests.
- Address inquiries and concerns promptly and efficiently.
- Assist residents and guests with information about the Associations amenities and services.
- Work closely with other team members to ensure smooth operations at the Front Desk.
- Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
- Ensure that everyone is greeted with the utmost expression of gracious hospitality
- Ensure the timely delivery of luggages packages groceries etc.
- Always be available to partner with Concierges and Door Hosts
- Remain in assigned post position maintaining correct as the first point of contact for residents and guests entering the lobby or calling the association
- Maintain clear passage of the car drop off area and sidewalks into the building
- Secure taxicabs for Residents and Guests
- Support Valet in assisting Residents and Guests into and out of their vehicles
- Assist Residents and Guests with the loading and unloading of packages and luggage into and out of their vehicles
- Assure safety and security of all luggage and packages
- Maintain a professional appearance and demeanor at all times
- Communicate politely and clearly both in person and over the phone
- Possess a working knowledge of the Associations rules policies and procedures
- Be familiar with the Associations amenities and surroundings to assist residents and guests effectively
- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- 2 years of prior experience in a hotel or residential building preferred.
- Demonstrated experience in service and hospitality.
- Strong interpersonal skills and verbal communication skills.
- Dependable punctual and able to work independently with minimal supervision.
- Availability to work flexible hours including weekends and holiday as required.
- Ability to lift and transport packages luggage and other belongings safety.
- Ability to stand for extended periods and perform light physical tasks.
- Exposure to varying weather conditions depending on the building layout and entrances.
- Capable of lifting up to 50 pounds as needed.
- 100% Employer Paid Health Benefits for individual family.
- Competitive salary annual bonus.
- Uniforms dry cleaning services.
- 401(k) company match.
- Paid time off plus holiday pay.
About Company
Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, ... View more