Lumber Sales and Customer Service Person

About Us

Treeline Inc. is a diversified Maine-based company with approximately 100 employees and six operating divisions. Founded by the current President 40 years ago with a chainsaw and a horse Treeline has grown through entrepreneurship hard work innovation and a deep commitment to people.

Today we are intentionally evolving from a traditional management structure toward an employee-centered organization built on shared leadership accountability trust and continuous improvement. Treelines Sawmill team produces a variety of standard lumber products and mill by-products. Additionally the sawmill team is capable of producing custom lumber orders sawn to client specifications.

Position Summary

Treelines Lumber Sales and Customer Service Person supports the Sawmill by maximizing sales of the lumber and mill by-products produced. The Lumber Sales and Customer Service Person promotes sells and provides education related to all products of Treelines Sawmill to both retail and wholesale customers. They provide excellent ongoing customer service to all customers as needed and appropriate. The Lumber Sales and Customer Service Person will develop grow and maintain positive business partnerships and customer relationships throughout Maine by using proven sales techniques and excellent communication skills.

Essential Duties and Responsibilities

• Contribute to developing and maintaining a safe working environment.
• Maintain personal safety and watches out for the safety of others.
• Accept and appreciates others watching out for their safety.
• Comply with all OSHA safety guidelines.
• Identify new and established customers throughout the state of Maine and beyond.
• Learn and understand the products and services sold such lumber mats mill by-products etc.
• Promote and sell all sawmill products and by-products using proven sales techniques and excellent communication skills to maintain and establish positive business and customer relationships.
• Provide high quality and timely sales to ensure a high level of customer service and satisfaction.
• Collaborate with the sawmill manager with orders timelines products etc. to maximize selling every product the sawmill produces.
• Communicate with team members and customers in a positive and collaborative manner.
• Assist customers with helping them load purchased materials as needed.
• Maintain a consistent positive and problem-solving attitude.
• Understand and adhere to Treelines employment handbook.
• Manage time to conserve cost and maximize return.
• Research and find ways to increase value to the sawmills products and then sell them to the various markets.
• Maintain a clean neat and organized work area.
• Understand and support Service Center operations policies and procedures.

Education Work Experience and Qualifications

Required

• High School Diploma (or equivalent)
• Five years of general work experience
• 2 years of experience in lumber or building materials sales (or equivalent)
• Valid Drivers license

Preferred

• CPR/First Aid certification
• Sales sawmill or lumber yard background
• 5 years of experience in lumber or building materials sales (or equivalent)

Knowledge Skills and Abilities

• Possess knowledge of and observe safety rules regulations policies and procedures.
• Possess basic parts and mechanical knowledge
• Learn new information quickly and be willing to try new techniques and different approaches
• Identify opportunities for learning changing or adjusting and be self-motivated to learn change and adjust accordingly.
• Use exceptional interpersonal and communication skills.
• Enjoy building growing and maintaining relationships with people businesses and communities.
• Manage difficult situations to a successful outcome.
• Thrive in a sales environment and be excited about making a sale and maintaining customer relations
• Utilize good time management and organizational skills
• Work with minimum supervision self-directs and works independently.
• Work proficiently in a fast-paced environment.
• Pivos with changed plans and priorities on the go.
• Serve difficult customers in a professional productive way to create positive outcomes.
• Communicate questions concerns ideas and suggestions effectively.
• Listen to and understand the questions concerns ideas and suggestions of others.
• Possess computer and keyboard skills and/or the ability to learn through training.

Physical and Environmental Requirements

• Sitting up to 50%
• Standing up to 50%
• Walking up to 70%
• Driving up to 10%
• Lifting up to 50 lbs. with good body mechanics (lifting devices are used for heavier loads)
• Twisting- 1-120 twists/day
• Bending 1-120 bends/day
• Reach at or above shoulder height frequently
• Frequent use of both hands
• Very accurate near vision; accurate far vision
• Minimal color discrimination and depth perception
• The ability to work in all temperatures
• Exposure to periodic moderate to fairly loud noise below 85db
• Wearing OSHA required PPE