Loyalty Program Representative

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

As a Loyalty Program Representative you will:

Shift: 8 hour shifts between 2:00pm - 11:30pm

Pay: $17.50 per hour

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements including rooms food beverages and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
• Encourages guest visitation through written correspondence and telemarketing.
• Assists in resolving guest opportunities and/or conflicts in fair and equitable manners.
• Analyzes and coordinates in-house invitation lists with Manager.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Exhibits a friendly helpful and courteous manner when dealing with customers of fellow team members.
• Utilizes Sales Force (CMS)tracking for all player contacts profile preferences and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.
• Develops and maintains technical skills to maximize use of patron data systems.
• Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
• Maintains the confidentiality of player information including but not limited to personal information such as name address contact information level of play wins losses number of visits etc.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies procedures and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

• Applicant must be 21 years of age or older.
• One (1) year of hosting experience with adequate customer following preferred.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems collect data analyze and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e. written oral etc.).
• Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Employee must be able to qualify for licenses and permits required by federal state and local regulations.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer