Low Code Specialist

Essential Functions (but not limited to)

• Low-Code Solution Leadership and Standards

• Serve as the sole technical lead for approved low-code no-code CRM workflow automation reporting and AI-assisted application delivery.
• Establish and maintain standards for application design naming conventions data structure role-based access permissions dashboards forms reports workflows automation documentation and support handoff.

• Application Configuration and Support

• Build and configure applications using approved low-code workflow automation CRM dashboard reporting and business application platforms.
• Create and update tables fields forms reports dashboards roles permissions notifications automations and workflows.

• Service Catalog: Technical Content

• Provide accurate current feature summaries for each approved platform reflecting the Citys current licensing tier for inclusion in the service catalog.
• Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy.
• Flag license or seat availability issues observed during configuration work.
• Flag platform limitations that should be reflected in the catalogs guidance on when a tool is not the right fit.

• Department-Facing Support

• Participate in department meetings when application requirements or user feedback are being discussed.
• Help departments understand how configured solutions support their business processes and provide clear explanations of application functionality to non-technical users.

• Requirements and Design Support

• Work with Technical Relationship Managers and department stakeholders to understand and translate department requirements into functional and technical specifications.
• Document workflows data fields users roles reports dashboards notifications and approval steps.
• Support prototype development and configuration changes.

• Testing and Implementation

• Lead user acceptance testing including verifying that forms reports dashboards permissions notifications and workflows function as intended.
• Document testing results and resolve or escalate issues as needed.

• Training Partnership

• Serve as the technical content lead when a platform crosses an established adoption threshold and is handed to OITs training team for standing training coverage.
• Convert user guides and administrator guides into training-ready materials.
• Review training materials developed by OITs training team for technical accuracy before delivery and support training delivery as needed.

• Governance and Documentation

• Follow OIT standards for application design security data handling accessibility documentation and supportability.
• Ensure user roles and permissions are configured based on approved access requirements.

• Continuous Improvement and Delivery Capacity

• Identify common application patterns across departments and recommend reusable components and standard application models.
• Support improvements to low-code governance delivery methods documentation and support processes.
• Track application performance adoption support needs and enhancement requests across the full department portfolio.

• Platform Experience

  The IT Specialist 3 should have working knowledge of or the ability to learn platforms such as:

• Quickbase
• Microsoft Power Platform
• Power Apps
• Power Automate
• Power BI
• Power Pages
• Copilot Studio
• Salesforce Platform
• Microsoft Dynamics 365
• Creatio
• Airtable Enterprise
• SmartSuite
• Retool
• Appian
• Mendix
• OutSystems
• ServiceNow where appropriate
• AI-assisted application builders
• AI-assisted CRM tools
• Comparable approved low-code no-code workflow CRM or reporting platforms

Qualifications :

Required Knowledge Skills and Abilities

• Working knowledge of low-code or no-code business application platforms.
• Ability to configure forms reports dashboards workflows tables fields permissions notifications and automation.
• Understanding of CRM-style tracking business process improvement and user-centered application design.
• Ability to translate documented requirements into configured application features.
• Ability to evaluate platform fit based on business requirements data model user roles security integration needs reporting licensing and support model.
• Ability to support AI-assisted prototyping or configuration within approved standards and to validate AI-assisted outputs for security privacy accessibility and supportability risk.
• Ability to explain platform capabilities and limitations to non-technical stakeholders including for inclusion in a service catalog.
• Ability to convert technical documentation into training-ready materials in partnership with a separate training function.
• Ability to independently prioritize and manage a full portfolio of department requests without a dedicated backup resource.
• Strong troubleshooting documentation training and customer service skills.
• Ability to communicate clearly with department users and technical staff.
• Ability to follow standards for data security accessibility user access application documentation and change management.
• Strong attention to detail and ability to manage multiple assignments and meet established timelines.
• Commitment to secure supportable and well-documented solutions.

Minimum Qualifications

• Bachelors degree in computer science information technology business administration or a related field or equivalent professional experience.
• Minimum of 3-5 years of experience configuring low-code no-code CRM or workflow automation platforms.
• Experience establishing technical standards reviewing others work or serving as a technical lead is preferred given the sole-technical-owner scope of this role.

Preferred Experience

• Experience with platforms such as those listed under Platform Experience or comparable business application platforms.
• Experience creating dashboards reports forms workflows notifications case tracking tools CRM-style tools or operational applications.
• Experience with automation capabilities such as Power Automate Power BI Salesforce Flows Dynamics workflows or Airtable automations.
• Experience with AI-assisted application builders AI CRM tools prompt-based configuration or AI-supported workflow design.
• Experience assisting with user testing training documentation or application support.
• Familiarity with data imports exports formulas automation integrations or APIs.
• Experience working with public-sector departments business operations or customer-service teams.

Additional Information :

Salary: $80000-$90000

Salary cannot exceed $90000

Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race
ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time