Lounge Guest Services Supervisor

About Abbys Catering

Abbys Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private corporate and commercial aviation clients including high-profile travelers global airline partners and premium hospitality environments.

Our reputation is built on exceptional service operational excellence attention to detail and the ability to create a polished experience for every guest we serve.

Position Summary

The Airport Lounge Supervisor serves as the team Lead and first point of contact for premium airline passengers and plays a key role in creating a welcoming organized and high-end lounge experience.

This position is responsible for training and leading team members - greeting guests managing lounge access assisting with passenger needs supporting guest flow and maintaining a calm professional environment that reflects Abbys Catering and airline partner standards.

This role is ideal for someone who is polished dependable service-minded and comfortable working in a fast-paced airport hospitality setting.

Reports To: Lounge Supervisor / Operations Manager
Schedule: Flexible shifts between approximately 6:00 AM 10:00 PM
Availability: Airline lounge operations may run 7 days a week including weekends and holidays. Flexibility is required based on flight schedules and business needs.

Essential Functions

• Provide a warm professional and polished welcome to all lounge guests
• Verify lounge access through boarding passes loyalty status partner airline eligibility or other required procedures
• Guide passengers to designated lounge areas including First Class Business Class and Quiet Zones
• Assist guests with questions regarding lounge amenities dining options services and facilities
• Provide general travel support including flight updates gate changes and directional assistance
• Make clear professional announcements as needed
• Monitor guest flow and support lounge operations during peak periods
• Maintain a clean organized calm and guest-ready lounge environment
• Communicate guest needs service concerns or operational issues to leadership promptly
• Represent Abbys Catering and airline partner standards with professionalism composure and attention to detail
• Support team members as needed to ensure a smooth and elevated guest experience

About Abbys Catering

At Abbys Catering our mission is to be the leading in-flight and corporate catering company serving the Houston and Dallas metro markets by delivering exceptional service maintaining operational excellence and upholding the highest standards.

We live this mission through C.A.T.C.H.:

Customer Service
Accountability
Teamwork
Competitiveness
Honesty

Join Our Team

We are looking for individuals who take pride in exceptional hospitality professionalism teamwork and attention to detail.

Requirements

• English proficiency required; must be able to speak read and understand English for safety training documentation and operational communication
• Bilingual or multilingual ability strongly preferred; Spanish French or other languages are a plus
• Previous experience in customer service hospitality front desk concierge airline hotel luxury retail or related guest-facing roles preferred
• Strong communication skills emotional intelligence and a guest-first mindset
• Professional appearance and polished demeanor required
• Ability to remain calm courteous and professional in a fast-paced high-traffic airport environment
• Reliable punctual detail-oriented and able to follow procedures accurately
• Ability to stand walk and move throughout the shift as needed
• Ability to work flexible schedules including weekends and holidays
• Ability to pass required background check drug screening airport badging TSA U.S. Customs and/or airport security clearance requirements as applicable