Lot Auditor Baltimore, MD

Position SummaryThe Lot Attendant / Lot Auditor helps ensure a smooth safe and organized parking experience for guests. This role includes directing traffic assisting customers monitoring the lot and keeping the area clean and secure. The ideal candidate is friendly detail-oriented and comfortable working outdoors in all weather ObjectiveTo deliver great customer service while maintaining a safe clean and efficient parking environment. This includes helping guests enforcing parking policies and supporting overall lot ResponsibilitiesTicketing & PaymentsIssue tickets handle payments accurately and track money and paperwork & DocumentationComplete shift logs track tickets and revenue and document parking SupportLabel keys record vehicle details and maintain organized records of parked & ComplianceCheck the lot regularly report unsafe or suspicious activity and ensure vehicles are parked securely and according to MaintenanceKeep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as ServiceHelp guests with payments and parking questions while maintaining a friendly helpful & CommunicationUse radios appropriately stay in contact with the team and support a positive work & AttendanceArrive on time follow company policies and consistently maintain a professional appearance and DutiesTake on other tasks as needed to support operations including attending training sessions and adapting to scheduling Skills and AbilitiesQualificationsSuccess in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred a positive helpful attitude is & Background RequirementsA valid drivers license and reliable transportation are required. Candidates must maintain a clean motor vehicle record with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment. No special certifications are necessary for this Demands & Work EnvironmentMust be able to stand walk and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential as shifts may include nights weekends and holidays. Team members often work in active parking environments and must remain alert to their surroundings including moving vehicles and changing weather Service & CommunicationDemonstrates excellent communication skills through active listening clear articulation and a courteous professional demeanor. Skilled in managing guest interactions with patience empathy and close attention to detail. Works collaboratively with team members supervisors and clients to ensure a seamless and positive service UseTeam members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and BenefitsHealth Benefits Medical vision and dental insuranceSupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Belleview UniversityNationwide discounts through Perks at WorkMilitary friendly employerOvertimeAll non-exempt positions will receive overtime pay (when applicable).Employee at WillEmployment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time for any reason with or without cause and with or without notice subject to applicable Labor Standards Act (FLSA)This is a non-exempt position under the Fair Labor Standards Act (FLSA) and as such employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal state and local minimum wage and overtime laws and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modificationin compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title:Lot AuditorDepartment: Commercial Parking Division / Hotel Self Parking DivisionDirectly reports to: Commercial Parking Manager / Hotel Self Parking ManagerSchedule: Full Time / Part-TimeStatus: Non-ExemptCompensation: Hourly base rate(Rates can vary by market)