Loss Mitigation Specialist

The Loss Mitigation Specialist is responsible for processing and resolving credit disputes ensuring accuracy compliance and timely handling. This role also supports key functions such as payment processing charge-off account administration and assisting members through the Financial Needs Committee process. The position plays an important role in maintaining account integrity supporting collections efforts and ensuring adherence to regulatory requirements and internal policies.

• Process all credit disputes including those received in writing e-mail case and through e-Oscar
• Process payments for charged-off loans and accounts under bankruptcy
• Review payment exception reports and perform reconciliations on charged off and bankrupt accounts
• Prepare account documentation for review related to Financial Needs Committee applications
• Distribute incoming mail in a timely and organized manner
• Accurately update account statuses with detailed notes and appropriate follow-up actions
• Communicate effectively both verbally and in writing exercising sound judgment and discretion
• Remain knowledgeable of and adhere to company policies procedures and applicable regulations including the Bank Secrecy Act (BSA)
• Performs other related duties as assigned

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Required

• High-school diploma or equivalent
• Minimum 1 year of collections banking call center legal retail or customer service experience
• Ability to work effectively on-site in our Herndon VA headquarters and equally effectively remotely
• Ability to work Monday-Friday 8:00AM 4:30PM
• Effective negation skills
• Ability to think strategically
• Ability to maintain confidentiality
• Ability to interact effectively and all levels of the organization and with members

Preferred

• Experience working in a financial institution in Loss Mitigation
• Spanish language proficiency (verbal and written)
• Working knowledge of FDCPA (Fair Debt Collection Practices Act)
• Working knowledge of FCRA (Fair Credit Reporting Act)
• Working knowledge of E- Oscar system
• Working knowledge of Chex Systems FCRA
• Working knowledge of Microsoft Office and databases

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race color age religion sex sexual orientation gender identity genetic information national origin disability protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Department at