Logistics Coordinator- Psychiatry & Behavioral Health
Job Location:
Asheville, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
JOB SUMMARY:
Monitorsallclinic-basedproviders daily schedules for patient careand assignment of patients to provider panels.Uploadingall patient care templates into PM Allscripts for providers.
SPECIFIC RESPONSIBILITIES:
All schedules in place atminimum3 months in advance withgoalto have 4-6 months in place.
Coordinate with Patient Access Centeroffice staffand clinical staff to ensure access for patient volume and patient schedules for Allscripts PM patient appointment templates
Collaborate with support staff and providers across the service line to ensure continuity of patient care
Confirm templates and number of half days are scheduled for providers to meet volume goals each month
Support SDOH screening volume goals each month
Ensure templates and number of provider schedules are in place to meet volume needs for patient access in the office
Monitor provider schedules to coordinate with triage services and provideproactive problem solving for patient access needs
Coordinate with evaluation teams toestablishpatients with continuity providers for therapy and helpto problem solve patientsbeingscheduled with theappropriate provider
Create a system to ensure accuracy of patient and provider schedules in place such as double checking andteam workwith template input
Ensure nolast minutechanges due to schedule inaccuracy
Ensure schedule changes areforwardedtoappropriate staffinappropriate timeframes including coordinating with patient scheduling staff at all clinical locations
Maintains rules for number of faculty and APP are approved for away times.
Manage Smartsheet PTO tracking for all staff and ensure approvals arecompletedin a timely manner.
Create system to track when providers block schedules during patient care time and ensures that timeisadded back withina short timeframe so that patients scheduledto see the provider do not experience significant delays to their original appointment date/time.
Help with time sheets to ensure accuracy
Support patient coordination for referrals betweencare navigation and peer support services following positive SDOH screenings.
This role description is a general description of the essential job functions.It is not intended to describe all the duties theLogistics Coordinatormay perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex anddifficult situations toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills critical thinking skills confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate.This also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHECsorganizational training. Finally the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even whenitsmost difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures andequitablepracticesabilityto manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success byunderstanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications.
FOREIGN LANGUAGE
Spanish speaking skills preferred.
PHYSICAL DEMANDS
Not Applicable.
SUPERVISORY RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:Associate Degreein business or related area 3-5 years relevant experience or a comparable combination of experience and/or education
PREFERRED QUALIFICATIONS:Experience in a Behavioral Health settingpreferred.
REQUIRED LICENSES: N/A
SCHEDULE:
Regular attendance on-site is an essential function of this positionwith flexibility for some remote work. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend holiday or evening coverage is occasionally. Work hours will need to be flexiblein order torespond to special work assignments or evening activities as requested by the team leader.
POSITION COMPENSATION:
$21.83/hour full time full benefits available
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Required Experience:
IC
