Logistics Coordinator, Cloud Logistics, Road Transport US

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader our commitment to sustainable business practices is a central element of our overall business strategy. Visit follow us onLinkedInandFacebook.

Location: Lancaster TX

Division: Road Transport US
Job Posting Title: Control Tower Specialist Cloud Logistics
Time Type: Full Time

Summary

At DSV Road Transport the Control Tower Specialist Cloud Logistics supports the execution of transportation activities across the first middle and final mile network by providing timely and accurate shipment visibility. This role is responsible for actively monitoring freight movements tracking key shipment milestones and maintaining current shipment status information throughout the transportation lifecycle.

The Control Tower Specialist obtains shipment updates through available GPS and tracking systems and direct communication with drivers carriers brokerage offices and other transportation partners. The position is responsible for updating shipment reporting at least every two hours identifying potential delays or exceptions and escalating issues to the appropriate team members for resolution.

Duties & Responsibilities

• Monitor active shipments and transportation milestones from origin pickup through final delivery.
• Review and update shipment tracking reports at least every two hours to ensure current and accurate shipment visibility.
• Track key shipment milestones including pickup in-transit status estimated arrival delivery and other required customer or operational checkpoints.
• Obtain shipment status updates using available GPS tracking systems Transportation Management Systems (TMS) and other technology platforms.
• Contact drivers carriers brokerage offices and other transportation partners to obtain status updates when current information is not available electronically.
• Document shipment updates estimated arrival times delays and other relevant information accurately and timely within required systems and reports.
• Monitor shipments for missed milestones potential delays or other exceptions and escalate concerns to the appropriate team member for resolution.
• Follow up on outstanding shipment updates and open items to ensure accurate and complete reporting.
• Communicate timely shipment status information and updates to internal stakeholders as required.
• Track first middle and final mile movements and identify potential service disruptions or delays.
• Confirm delivery status and supporting shipment information when required.
• Maintain accurate and consistent shipment data within the Transportation Management System (TMS) and other tracking tools.
• Follow established customer requirements operating procedures and escalation processes.
• Support the Control Tower team with shipment research reporting and other operational activities as needed.
• Support ad-hoc reporting and project assignments as delegated by management.
• Perform other duties projects and responsibilities as assigned.

Qualifications & Experience

• High School diploma or equivalent required.
• 12 years of experience in transportation logistics freight brokerage customer service dispatch or a related field preferred.
• Experience working with transportation management shipment tracking GPS or similar technology platforms preferred.
• Experience communicating with drivers carriers or transportation providers is a plus.

Skills & Competencies

• Proficient with Microsoft Office applications including Outlook Excel Word and Teams.
• Ability to learn and effectively use Transportation Management Systems (TMS) GPS tracking platforms and other transportation technology.
• Strong attention to detail and ability to maintain accurate shipment information.
• Strong organizational and time-management skills.
• Ability to monitor multiple shipments and priorities in a deadline-driven environment.
• Effective written and verbal communication skills.
• Comfortable communicating by phone with drivers carriers brokerage offices and internal teams to obtain shipment information.
• Ability to identify potential delays or exceptions and escalate issues appropriately.
• Ability to follow established processes procedures and customer requirements.
• Basic problem-solving skills and ability to research missing or incomplete shipment information.
• Ability to work independently while contributing effectively within a team environment.
• Organized dependable and proactive in following up on outstanding items.
• Fluency in English is required; knowledge of additional languages is a plus.

Physical Demands

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer speaking on the phone and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard mouse phone and other standard office equipment. The role requires regular verbal and written communication and the ability to exchange accurate information with carriers team members and internal stakeholders. Occasional standing walking reaching and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds such as files documents or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

Work Environment

This position operates in a professional office environment requiring sustained focus in a fast-paced setting with frequent interruptions competing priorities and time-sensitive demands. The employee will work with multiple monitors phone systems and transportation management/tracking platforms throughout the workday. Exposure to moderate noise levels typical of an office or operations center is expected. This position may require availability outside standard business hours including evenings weekends or holidays to support continuous shipment monitoring and respond to delays exceptions or urgent operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position consistent with applicable law.

For this position the expected base pay range is $22.00 $27.50 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements. With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you. At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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