Logistics Administration Manager

Job Title: Logistics Administration Manager
Reports to: Director of Logistics
Division: Operations & Logistics

OVERVIEW

We are looking for a dedicated Logistics Administration Manager to enhance our retail network and overall supply chain infrastructure. The ideal candidate will possess experience with Microsoft Dynamics 365 (D365) and have a strong background in inventory optimization vendor coordination and cross-functional logistics support. This position involves close collaboration with retail partners external vendors and internal stakeholders to streamline product flow manage transit networks and deliver exceptional service.

ESSENTIAL JOB REPSONSIBILITIES

The responsibilities of this role focus on optimizing retail and cross-functional inventory flow location transfers and regional shipments to ensure seamless operations.

Designing and delivering logistics training in conjunction with the retail operations team to maximize inventory accuracy and product availability across all locations.

Provides logistics support by resolving store and internal stakeholder tickets in Matrix 42 ensuring timely solutions that strictly adhere to Service Level Agreement (SLA) requirements.

Serve as the primary point of escalation for logistics inquiries from retail and corporate stakeholders.

Drive operational excellence the role involves processing auditing and monitoring transactions within Microsoft Dynamics 365 (D365).

Process and monitor transactions in Microsoft Dynamics 365 (D365) to facilitate smooth operations.

Actively analyze retail logistics data to identify process gaps implement system enhancements and refine operational procedures to maintain high organizational standards

QUALIFICATIONS

• Bachelors degree in business Supply Chain Logistics or a related field.
• 25 years of experience in logistics retail operations warehousing customer service or supply chain.
• Experience with Microsoft Dynamics 365 (D365) required.
• Experience of working with ticketing systems such as Matrix 42 or similar service management platforms.
• Strong customer service communication and problem-solving skills.
• Proficiency in Microsoft Excel and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in retail or luxury retail operations.
• Knowledge of inventory control and warehouse best practices.
• Experience working with carriers and third-party logistics providers.
• Experience supporting multi-location retail operations.

SALARY RANGE: $85000 - $95000/year

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.